Grace Orazulike
@graceorazulike
I convert high-volume customer inquiries into sales and lasting customer relationships.
NigeriaWhat I'm looking for
At InnoSupps, I manage 50+ daily customer inquiries across email, live chat, and phone, helping customers with orders, shipping, returns, and product questions. I've maintained a 95% customer satisfaction rating while converting 35%–40% of inquiries into confirmed sales.
Previously at Krystal Clear Cleaning Service, I handled 50–70 inbound calls daily and converted 50% of inquiries into confirmed cleaning appointments. I also upsold services that increased average booking value by 30% and coordinated 25–40 appointments each week.
I'm focused on clear communication, accurate CRM records, thoughtful follow-ups, and remote customer support that builds trust, repeat business, and referrals.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Inno Supps
Feb 2024 - Present (2 years 7 months)
Managed 50+ inbound customer inquiries daily across email, live chat, and phone, addressing order status, shipping, returns, and product details. Converted 35-40% of inquiries into confirmed sales and maintained a 95% customer satisfaction rating.
Customer Service Representative
Krystal Clear Cleaning Service
Jan 2022 - Feb 2024 (2 years 1 month)
Handled 50-70 inbound customer calls daily regarding residential and commercial cleaning services via phone, email, and online booking channels. Converted 50% of inquiries into confirmed appointments and increased average booking value by 30% through upselling.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Plant Science and Biotechnology
2016 - 2021
Bachelor of Science in Plant Science and Biotechnology from the University of Port Harcourt, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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