Blessing Ovu

Improved conversion rates by 15% through personalized communication plans for prospective students. Increased annual revenue by 25% by upselling and cross-selling to existing students. Implemented a customer retention program that boosted student satisfaction by 10% and reduced dropout rates by 15%. Streamlined the sales funnel, enhancing efficiency by reducing time from contact to enrollment by 3

Boosted customer satisfaction scores by 20% through personalized support strategies. Reduced response times by 25% with an optimized ticketing system. Developed a retention program that decreased churn by 15% and introduced a feedback loop that increased submission rates by 40%. Leveraged CRM automation to save 10 hours per week.

Achieved a 95% retention rate for high-value accounts through dedicated support. Cut response times by 40% with a streamlined ticketing system. Enhanced productivity by 30% through optimized workflows and established performance metrics. Created a retention program that lowered churn by 20%. Increased first contact resolution rate by 35%.

Collaborated with product and marketing teams to resolve customer issues, leading to a 10% improvement in product satisfaction. Increased upsell revenue by 10% through identifying customer needs. Improved communication channels, reducing response times by 20%. Enhanced product knowledge, leading to a 15% increase in articulating product benefits.

Studied Linguistics and African Languages, focusing on the structure, use, and cultural significance of African languages, enhancing communication skills and understanding of diverse linguistic contexts.