Open to opportunities

Marvy Lou Roque

@marvylouroque

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Experienced travel specialist with strong customer service skills.

Philippines

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What I'm looking for

I am looking for a dynamic company culture that values professional development and offers opportunities for growth.

I am an experienced customer service professional specializing in the travel industry. With a Bachelor of Elementary Education from Bulacan State University, I have developed strong creative and analytical skills that enhance my ability to serve clients effectively. My experience as a Crew Travel Specialist at Cruise Administration Services, Inc. has allowed me to manage flights for seafarers, ensuring their travel needs are met with precision and care.

Throughout my career, I have been recognized for my productivity and dedication, receiving awards such as Top Specialist at CASI and Best in Productivity at both KMC and IGT Solutions. I thrive in team environments and am always eager to take on new challenges that foster my professional growth. My strong communication skills and attention to detail make me a valuable asset in any customer-focused role.

Experience

Work history, roles, and key accomplishments

Current

Crew Travel Specialist

Current

Cruise Administration Services, Inc

Oct 2023 - Present (1 year 8 months)

Manages complex flight arrangements for seafarers using various Global Distribution Systems (GDS). Ensures efficient and timely travel logistics for maritime personnel.

Sabre Farelogix)Travel Management Customer Service Logistics Coordination Problem Solving Communication

Crew Travel Specialist

KMC Mag Solutions

Apr 2023 - Oct 2023 (6 months)

Executed project-based crew travel logistics, working under endorsement to CASI. Successfully arranged flights and managed travel itineraries for seafarers.

Logistics Project Coordination Customer Support

Travel Associate

IGT Solutions

Jan 2022 - Apr 2023 (1 year 3 months)

Provided comprehensive travel support, assisting clients with bookings and inquiries. Maintained high levels of customer satisfaction through effective communication and problem resolution.

Customer Service Communication Data Entry

Service Crew

Golden Arches Development Corp

Aug 2018 - Jan 2022 (3 years 5 months)

Delivered exceptional customer service in a high-volume restaurant setting. Contributed to efficient operations by assisting with food preparation and maintaining cleanliness standards.

Customer Service Team Collaboration Cash Management Communication

Education

Degrees, certifications, and relevant coursework

Bulacan State University

Bachelor of Elementary Education, Elementary Education

Grade: Cum Laude

Completed a comprehensive curriculum in elementary education, focusing on pedagogical theories and practical teaching methodologies. Gained expertise in classroom management, curriculum development, and child psychology.

La Consolacion University Philippines

Senior High School

Grade: With Honors

Completed the senior high school program, building foundational knowledge across various academic disciplines. Developed critical thinking and problem-solving skills essential for higher education.

Paombong High School

Junior High School

Completed the junior high school curriculum, establishing a strong academic foundation in core subjects. Participated in various school activities, fostering personal and social development.