Open to opportunities

Nics Comora

@nicscomora

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Customer-focused travel and hospitality professional with strong sales and service skills.

Philippines

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What I'm looking for

I seek a customer-centric role in travel or hospitality where I can apply booking, sales, and front-desk expertise, grow professionally, and contribute to team success.

I am a customer-focused travel and hospitality professional with hands-on experience in travel consulting, front office operations, and customer support. I combine sales-oriented travel planning with practical guest service skills developed across agencies, hotels, and retail operations.

In travel roles I created tour packages, managed itineraries, handled airline and hotel bookings, conducted sales calls, and engaged partners to drive bookings and promotions. I also analyzed target markets and competitor activity to shape campaigns and offers.

In hospitality and contact-center roles I managed front desk operations, reservations, guest inquiries and complaints, and trained new staff, while maintaining logs and ensuring customer satisfaction through clear communication and patience.

I bring strong time management, multitasking, and interpersonal skills, with experience in ticketing, logistics tracking, retail operations, and barista duties, all contributing to consistent service delivery and sales support.

Experience

Work history, roles, and key accomplishments

Senior Barista

Starbucks Coffee

Feb 2023 - Jul 2025 (2 years 5 months)

Performed opening/closing operations, prepared beverages, managed register and inventory, conducted coffee tasting and ensured store cleanliness and customer service standards.

Store Operations Cash Handling Inventory Management Customer Service Equipment Maintenance

Customer Service Representative

Shein Service Philippines Limited Corporation

Apr 2021 - Jun 2022 (1 year 2 months)

Provided live-chat customer support for US market, assisted customer inquiries, processed orders and refunds, tracked logistics status, and trained new co-agents.

Live Chat Support Customer Service Training Logistics Coordination Complaint Handling

Travel Consultant

Skylife Travel And Tours

Aug 2017 - Oct 2018 (1 year 2 months)

Advised clients and sold travel packages, created itineraries, handled flight, transportation and hotel bookings, and coordinated logistics to meet client preferences and bookings.

Customer Service Sales Client Communication

Front Office Agent

The Suez Serviced Studios

Feb 2016 - Jun 2017 (1 year 4 months)

Managed front desk operations including guest check-in/out, phone and email inquiries, bookings and reservations, handled complaints and arranged guest services to ensure satisfaction.

Front Desk Operations Reserving Guest Service Phone Support Training Time Management

Education

Degrees, certifications, and relevant coursework

Eulogio 'Amang' Rodriguez Institute of Science and Technology

Bachelor of Science, Tourism

2011 - 2015

Activities and societies: Created tour packages and promotions, analysed competition, set up trade show booths, and engaged in customer-facing tourism sales activities.

Bachelor of Science in Tourism completed with coursework and practical experience in tour package creation, sales, and market analysis from June 2011 to March 2015.