Grace katrina Asis
@gracekatrinaasis
Results-driven collections and accounts receivable specialist with 9+ years' BPO experience.
PhilippinesWhat I'm looking for
I am a results-driven Collections and Accounts Receivable Specialist with over nine years of experience in B2B and B2C collections, invoicing, and payment processing, consistently reducing delinquencies and improving recovery rates.
I have managed end-to-end payment processing, performed skip tracing, negotiated settlements, and handled 30+ accounts daily while ensuring regulatory compliance and accurate recordkeeping using Salesforce, Oracle Cloud, Billtrust, and advanced Excel.
I bring a strong work ethic, problem-solving ability, and effective communication skills to build lasting client relationships, streamline financial processes, and collaborate cross-functionally to meet recovery targets and improve reporting.
Experience
Work history, roles, and key accomplishments
Accounts Receivable Specialist
Sutherland Global Services
Jan 2019 - Jul 2025 (6 years 6 months)
Managed end-to-end invoicing, payment processing, and collections for B2B/B2C accounts, handling 30+ accounts daily and consistently reducing delinquency rates while ensuring regulatory compliance.
Technical Support Consultant
Alorica
Feb 2018 - Aug 2018 (6 months)
Provided step-by-step technical assistance and resolved SLA-related issues via OTRS ticketing, email, phone, and chat to improve customer satisfaction and first-contact resolution.
Collections Specialist
iQor
Jan 2015 - Nov 2017 (2 years 10 months)
Handled inbound/outbound calls to collect overdue payments, monitored delinquent accounts, maintained accurate records, and executed policies that improved timely payments and customer retention.
Database Coder
Unknown
Feb 2014 - Dec 2014 (10 months)
Developed, tested, and maintained databases to improve data retrieval and support user needs.
Education
Degrees, certifications, and relevant coursework
Grace katrina hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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