Open to opportunities

Edie Romero

@edieromero

Accounts Receivable & Billing Specialist delivering accurate billing, effective collections, and dispute resolution to protect cash flow.

Philippines

Message

What I'm looking for

I’m looking for an AR/Billing role where I can own billing accuracy, collections performance, and dispute resolution, partner cross-functionally, and improve cash flow through strong reporting and process discipline in a fast-paced environment.

I’m an Accounts Receivable and Billing Specialist with over 5 years of experience in B2B collections, cash application, account reconciliation, dispute resolution, and customer account management. I focus on accurate financial transactions and strong customer relationships to support healthy cash flow.

I manage aging receivables and Statements of Account, track and resolve billing disputes, and communicate with customers by email and phone to drive timely payments. I also generate AR reports and collection performance metrics for management, giving clear visibility into account status and overdue balances.

I’m experienced in invoice management and payment reconciliation, including investigating unapplied cash and resolving account discrepancies through collaboration with Sales, Finance, Customer Success, and Operations. I assess customer creditworthiness to support order release decisions while minimizing financial risk.

My toolkit includes SAP, Salesforce, and NetSuite, plus advanced Microsoft Excel for reporting, reconciliation, and data analysis. I also support billing for North America and EMEA customers and handle chargeback claims through root-cause investigation and corrective actions.

Experience

Work history, roles, and key accomplishments

Current

Senior Accounts Receivable

Current

N-able International

Mar 2024 - Present (2 years 4 months)

Prepare, analyze, and maintain accounts receivable aging reports and statements of account using Excel, NetSuite, and Salesforce. Manage customer disputes, perform account reconciliations, support order release decisions, and oversee invoice/billing processes for North America and EMEA customers.

Excel NetSuite Salesforce Accounts Receivable Dispute Resolution Account Reconciliation Payment Reconciliation Credit Assessment Invoice Management Billing Support

Accounting Associate (AR Collections)

DB Schenker Global Business Services

Jun 2021 - Mar 2024 (2 years 9 months)

Managed end-to-end accounts receivable processes including statements of account, aging analysis, collections, and payment posting. Investigated disputes and chargeback claims, performed credit assessments, and supported invoice submissions via customer portals and EDI systems.

Accounts Receivable SAP Collections Dispute Resolution Account Reconciliation Payment Posting Credit Assessment Invoicing Electronic Data Interchange (EDI)Chargebacks Root Cause Analysis Revenue Leakage Minimization Cross Functional Collaboration

ESL Teacher

51Talk Philippines

Oct 2015 - May 2021 (5 years 7 months)

Prepared and reviewed lesson materials and conducted one-on-one online English lessons via video conferencing. Assessed student performance, provided feedback, and monitored progress through interactive discussions and progress reports.

Lesson Planning Online English Teaching Video Conferencing Student Assessment Feedback Progress Monitoring Progress Reports Classroom Documentation

Accounts Receivable & Collections Specialist

Sykes Asia

Nov 2008 - Aug 2015 (6 years 9 months)

Handled customer communications for outstanding balances, payment arrangements, and account inquiries to support collections. Verified customer information using credit bureau reports, performed account reconciliations, processed payments, and maintained accurate payment/credit/adjustment records.