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BERNADETTE OCAMPO

@bernadetteocampo

Accounts receivable and collections professional who reduced eClerx’s backlog by 80% and supported SLA adherence.

At eClerx, I managed collections administration, monitored aging reports and high-risk accounts, and coordinated with clients and internal teams to resolve payment discrepancies. I contributed to an 80% reduction in backlog while supporting SLA adherence.

Previously, I reconciled customer accounts and payments at HCL Technologies Philippines, Inc., and handled overdue account follow-up, payments, and refunds at Prople BPO, Inc. I’ve also prepared operational reports and maintained accurate account records using tools including SAP, Salesforce, and Excel.

Experience

Work history, roles, and key accomplishments

Senior Analyst

eClerx

Jun 2025 - Apr 2026 (10 months)

Managed end-to-end collections administrative activities and supported day-to-day account follow-up. Contributed to an 80% reduction in backlog while supporting improved SLA adherence.

Collections Administration Ageing Reports Account Monitoring Dispute Resolution Record Maintenance Operational Reporting SLA support Ticket Management

Accounts Receivable Specialist

HCL Technologies Philippines, Inc.

Nov 2020 - Jun 2025 (4 years 7 months)

Performed reconciliation of customer accounts and payments to support accurate accounts receivable records. Investigated payment discrepancies and communicated findings to appropriate management or support teams.

Accounts Receivable Reconciliations Payment Discrepancy and Deduction Resolution Delinquent Account Management Client Communication Process Improvement Confidentiality

Finance Associate / Collection Specialist

Prople BPO, Inc.

Feb 2016 - Mar 2017 (1 year 1 month)

Monitored customer accounts to identify outstanding balances and overdue payments. Processed payments and refunds and helped resolve billing and customer credit concerns.

Collections Account Monitoring Billing History Review Payment Processing Refunds Credit Concerns ARR Reporting