CCCarlo Monique Cendaña
@carlomoniquecendaa
Dedicated collection specialist with strong organizational and communication skills.
PhilippinesWhat I'm looking for
I am a dedicated collection specialist with over a decade of experience in the field. My career began at Iqor, where I honed my skills in debt collection and customer education, effectively managing overdue accounts for Capital One. I pride myself on my ability to communicate effectively with clients, ensuring they understand the importance of timely payments and the benefits associated with maintaining good credit.
Throughout my career, I have worked with various organizations, including TeleTech and Altair Global Solutions, where I further developed my expertise in customer support and collections. My role involved not only collecting debts but also assisting customers with inquiries and disputes, showcasing my strong organizational skills and ability to work well under pressure. As an independent contractor with ClearNexus Inc., I continued to leverage my skills in skip tracing and negotiation, consistently achieving targets and maintaining customer satisfaction.
Experience
Work history, roles, and key accomplishments
Collection Specialist
ClearNexus Inc.
Feb 2021 - Aug 2023 (2 years 6 months)
Managed collection activities as an independent contractor, focusing on recovering outstanding debts. Utilized strong organizational and communication skills to achieve collection targets.
Collections Specialist
Altair Global Solutions
Jan 2016 - May 2020 (4 years 4 months)
Dialed at least 150 calls per day to locate clients with overdue accounts using skip tracing techniques. Collected overdue debts and negotiated payment plans with customers.
Customer Support Representative
Teletech
Aug 2014 - Jan 2016 (1 year 5 months)
Answered customer inquiries regarding debit cards and checking accounts for Bank of America. Assisted customers with resetting online banking passwords and processed disputes.
Collection Specialist
Iqor
Oct 2009 - Jul 2014 (4 years 9 months)
Called overdue clients of Capital One to collect debts via debit card or check over the phone. Educated customers on the benefits of paying their bills on time and processed requests to add accounts to the Do Not Call List.
Education
Degrees, certifications, and relevant coursework
PPPanpacific University North Philippines
Associate in Health and Science Education, Health and Science Education
Completed an associate's degree program focusing on health and science education. Gained foundational knowledge relevant to the field.
San Nicolas National High School
High School Diploma, General Studies
Completed secondary education, earning a high school diploma. Developed fundamental academic skills across various subjects.
East Central School
Primary Education Certificate, General Studies
Completed primary education. Acquired foundational literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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