VIVIAN Ezi

I am an empathetic, detail-oriented customer service professional with a B.Sc. in Mass Communication and formal training in email marketing and customer service. I consistently turn interactions into positive connections through clear communication and strong problem-solving.

In recent roles I managed high-volume inquiries across email, chat, phone and social media, achieving satisfaction rates above 80–95% and resolving the majority of cases on first contact. I have experience with KYC verification, order guidance, and explaining technical issues such as network and transaction delays.

I collaborate effectively with technical and compliance teams to reduce errors and improve experience times, and I use CRM and productivity tools to increase workflow efficiency. I am highly coachable, attentive to detail, and committed to meeting strict performance metrics.

I seek to bring my customer-centric approach, strong written/verbal English, and operational discipline to a team focused on excellent customer outcomes and continuous process improvement.