GLGrace Geline Llaguno
@gracegelinellaguno
Dedicated account associate with a strong background in customer service.
PhilippinesWhat I'm looking for
I am a motivated professional with a background in customer service and engineering. My experience as an Account Associate at VXI Global has honed my skills in chat support, allowing me to effectively assist customers and resolve their inquiries. I thrive in dynamic environments where I can contribute to team success and enhance customer satisfaction.
Previously, I worked as a Customer Service Representative at ResultsCx, where I developed strong communication skills and learned to handle various customer concerns efficiently. My engineering background, with a degree in Geodetic Engineering from Bicol University, equips me with analytical skills and a problem-solving mindset that I apply in every role I undertake.
Experience
Work history, roles, and key accomplishments
Account Associate - Chat Support
VXI Global
Nov 2023 - Jun 2025 (1 year 7 months)
Provided chat support to customers, resolving inquiries and issues efficiently. Maintained high levels of customer satisfaction through effective communication and problem-solving.
Customer Service Representative
ResultsCx
Mar 2023 - Sep 2023 (6 months)
Assisted customers with various service-related concerns, ensuring a positive experience. Handled customer inquiries and complaints, escalating complex issues when necessary.
Engineering Assistant
FULJEM Engineering and Surveying
May 2022 - Dec 2022 (7 months)
Supported engineering projects by performing various assistant duties. Assisted with data collection and basic technical tasks.
Service Crew
Jollibee Corp.
May 2020 - Aug 2020 (3 months)
Provided fast and friendly service to customers in a high-paced environment. Managed food orders and ensured cleanliness standards were met.
Education
Degrees, certifications, and relevant coursework
BEBicol University College of Engineering
Bachelor of Science, Geodetic Engineering
Completed three years of a Bachelor of Science degree in Geodetic Engineering. Focused on foundational engineering principles and specialized geodetic studies.
Computer Arts and Technological College, Inc.
High School Diploma, General Studies
Completed Senior High School education. Gained foundational knowledge and skills during this period.
Homapon High School
Junior High School Certificate, General Studies
Completed Junior High School education. Developed core academic competencies and participated in various school activities.
Taysan Elementary School
Elementary School Certificate, General Studies
Completed elementary education. Acquired fundamental knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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