Danilo SeraniasDS
Open to opportunities

Danilo Seranias

@daniloseranias

Experienced account associate with strong leadership and customer service skills.

Philippines

What I'm looking for

I seek a dynamic BPO environment that fosters growth and values customer satisfaction.

I am a dedicated professional with over six years of experience in the BPO industry, specializing in customer service and team management. My journey began after earning a Bachelor of Science in Hotel and Restaurant Management from STI College, where I developed a strong foundation in communication and interpersonal skills.

Throughout my career, I have held various roles, including Account Associate and Team Manager, where I honed my abilities in problem-solving, active listening, and leadership. At GoGo Technologies, I provide essential support to senior clients, ensuring their transportation and service needs are met efficiently. My experience at Alorica as a Team Manager allowed me to lead a team effectively, focusing on performance improvement and client satisfaction.

I am passionate about personal and professional growth, and I am eager to contribute my skills to a leading BPO company that values dedication and innovation. I look forward to new challenges that will allow me to expand my knowledge and expertise in the industry.

Experience

Work history, roles, and key accomplishments

GI
Current

Account Associate

GoGo Technologies, Inc.

Jan 2023 - Dec 2025 (2 years 11 months)

Provided 24/7 transportation services for senior clients in the US, Australia, and Canada, partnering with Uber and Lyft. Managed meal/grocery deliveries and home services, including medication pickups.

IQ

Account Associate

IQOR

Jan 2018 - Dec 2019 (1 year 11 months)

Assisted customers of a home warranty company by dispatching technicians for appliance and plumbing repairs under warranty. Conducted sales by processing appointment charges.

Education

Degrees, certifications, and relevant coursework

SC

STI College General Santos City

Bachelor of Science, Hotel and Restaurant Management

2015 - 2018

Tech stack

Software and tools used professionally

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