Grace Adedeji
@graceadedeji
Dedicated customer service professional with strong communication skills.
ZimbabweWhat I'm looking for
With extensive experience in customer service, I have honed my interpersonal and communication skills while working in fast-paced environments. My current role as an Online Casino Presenter at Les Ambassadeurs has allowed me to interact with over 100 customers daily through live chat, ensuring excellent service and attention to detail. I thrive under pressure and am always eager to learn and take on new responsibilities.
Previously, I worked as a Care Assistant at Quantum Care, where I provided high-standard personal care to elderly patients. My role involved assisting with personal hygiene, meal preparation, and maintaining a clean environment. I completed Manual Handling Training to ensure the safety of patients, demonstrating my commitment to compassionate care.
In addition to my hands-on experience, I served as a Customer Service Advisor at Connells Group, where I managed client inquiries and ensured they received the best services. My ability to multitask and problem-solve has been key in meeting daily KPI targets and providing exceptional customer experiences.
Experience
Work history, roles, and key accomplishments
Online Casino Presenter
Les Ambassadeurs Online Casino
Nov 2024 - Present (7 months)
Hosted and presented live game sessions to an online audience, interacting with over 100 customers daily via live chat in a fast-paced setting. Ensured excellent communication skills and attention to detail were maintained while working under time pressure and multitasking.
Care Assistant
Quantum Care
Nov 2023 - Jul 2024 (8 months)
Assisted with high-standard personal care for elderly patients, including personal hygiene, wellbeing, and mental stimulation. Managed and maintained tailored meal plans and ensured the upkeep of patient rooms and communal spaces.
Customer Service Advisor
Connells Group
Mar 2022 - Oct 2022 (7 months)
Booked valuations and mortgage advice for vendors, checking client requirements for property transactions. Spoke to over 100 customers daily over the phone to ensure quality services and resolve enquiries.
Education
Degrees, certifications, and relevant coursework
Cardinal Newman Catholic School
GCSEs, General Studies
Grade: 6 B's and a C
Achieved 6 B's and a C on GCSEs, demonstrating a foundational understanding across various subjects. Developed strong study habits and a commitment to academic performance during this period.
Welwyn Garden College
A-level, Civil Engineering
Undertook A-level studies in Civil Engineering, gaining specialized knowledge in the field. This period focused on advanced academic concepts and problem-solving skills relevant to engineering disciplines.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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