Open to opportunities

Natasha User

@natashauser1

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Customer service professional with strong client-oriented skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values client relationships and offers growth opportunities.

I am a well-rounded individual with a wealth of transferable skills gained through academic research, tutoring, and diverse work experiences. My journey has equipped me with the ability to adapt quickly to different work environments, and I am confident in applying what I have learned to meet employer objectives. My client-service orientation and sound judgment in ambiguous situations have been key to my success.

Throughout my career, I have excelled in various roles, including as a Customer Support Representative and Patient Care Coordinator. I have effectively managed client inquiries, provided technical support, and ensured smooth operations in fast-paced environments. My commitment to professional development drives me to continuously seek opportunities to expand my knowledge and skills, particularly in customer service and administration.

Experience

Work history, roles, and key accomplishments

Client Services Representative

Strategic Financial

Jul 2024 - Jul 2024 (0 months)

Provided detailed account status to clients, advised on program extensions, and managed requests for settlement letters and payments. Ensured effective communication and documentation of client interactions.

Client Management Communication Problem Solving Documentation Customer Service Account Management Team Collaboration Time Management

Customer Support

Glo Science

Jan 2023 - Jul 2024 (1 year 6 months)

Handled customer inquiries regarding products, provided technical support, and assisted in budget preparation. Ensured timely follow-up and maintained professional communication.

Customer Support Technical Troubleshooting Communication Budget Management Inquiry Analysis Process Improvement Team Collaboration Time Management

Exams Invigilator

British Council

Apr 2021 - Jan 2024 (2 years 9 months)

Ensured a comfortable exam environment, supported candidates, monitored attendance, and managed compliance with exam regulations.

Compliance Management Communication Time Management Problem Solving

Patient Care Coordinator

Solomon Dentistry

Aug 2022 - Jan 2023 (5 months)

Managed patient records and appointments using Dentrix software, verified insurance coverage, and contributed to patient retention strategies through data analysis.

Data Analysis Team Collaboration Communication Problem Solving

Customer Services Representative

Omni Contact (Econet Wireless)

Oct 2020 - Oct 2022 (2 years)

Conducted outbound sales calls, informed customers about products, and processed orders while maintaining accurate records and handling grievances.

Sales Order Processing Problem Solving VoIP Customer Relationship Management Time Management

German Tutor

German Harmony Au Pair

Jan 2020 - Feb 2020 (1 month)

Planned and delivered German lessons, prepared teaching materials, and helped students improve their language skills.

Teaching Communication Curriculum Development Time Management

Education

Degrees, certifications, and relevant coursework

Chartered Institute of Customer Management

Professional Certificate, Customer Management

2022 - 2022

Earned a Professional Certificate in Customer Management, enhancing skills in client service and customer relationship management.

Google

Certificate, Digital Marketing

2020 - 2020

Completed a Digital Marketing Certificate, gaining knowledge in online marketing strategies and tools.

University of Zimbabwe

Bachelor of Arts (Dual) Honours, German & Linguistics

2016 - 2020

Activities and societies: Participated in the Young Ambassadors Forum (YAF) from 2017 to 2019, and volunteered at Eden Children’s Village from June 2015 to December 2016.

Completed a Bachelor of Arts (Dual) Honours Degree in German & Linguistics, focusing on language acquisition, cultural studies, and linguistics theory.