Gokul Mukundan
@gokulmukundan
Operations and compliance specialist driving campaign quality for US automotive clients.
IndiaWhat I'm looking for
I am a results-driven operations professional with five years of experience supporting US automobile and telecom projects, focused on campaign management, compliance workflows and stakeholder communication.
At Suntec India I led a US automobile compliance project supporting 20+ premium dealerships (Mercedes, Audi, Volvo, Honda), managed audits, produced client reports and improved team workflows; previously I supported T-Mobile (USA) as a customer service specialist handling high-volume chat interactions and CRM-driven case management.
I bring strengths in compliance management, CRM (Zoho One), data reporting, cross-functional collaboration and mentoring junior teammates, and I seek roles where I can apply these skills in operations, project coordination or content management.
Experience
Work history, roles, and key accomplishments
Email and Chat Support Executive
Suntec India
Jan 2022 - Jul 2025 (3 years 6 months)
Led compliance and campaign workflows for 20+ premium US car dealerships (Mercedes, Audi, Volvo, Honda), performed monthly audits to maintain brand standards, and delivered client reports that identified performance improvements.
Customer Service Specialist
iEnergizer
May 2019 - May 2021 (2 years)
Handled live chat support for T-Mobile (USA) covering billing, plan upgrades, and technical issues, maintained CRM records and compliance, and achieved high customer satisfaction with fast issue resolution.
Education
Degrees, certifications, and relevant coursework
Maharaja Agrasen Himalayan Garhwal University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree, covering core commerce and business subjects.
YMCA Institute for Career Studies
Diploma, Hotel and Catering Management
Completed a Diploma in Hotel and Catering Management focusing on hospitality operations and service management.
The Delhi Institute of Computer Technology
Diploma, Web Designing
Grade: A
Completed a Diploma in Web Designing with practical training in web development and design tools.
NSNational Institute of Open Schooling
12th, Higher Secondary Education
Completed higher secondary education (12th) through the National Institute of Open Schooling.
Evergreen Public School
10th, Secondary Education
Completed secondary education (10th) at Evergreen Public School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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