Thomas Anthonymuthu

I am a Customer Support and Operations professional with over 3 years of experience supporting North American customers at Amazon through chat and email. Consistently maintained 95%+ customer experience (CCXO) scores while handling customer issues, handling escalations, investigating account and order-related concerns, maintaining documentation, and ensuring adherence to service standards in a high-volume environment.

I also completed a one-year apprenticeship in a manufacturing environment, where I developed discipline, attention to detail, and process-oriented thinking. More recently, I have worked on AI-related projects involving transcription review, speech quality assessment, multilingual evaluation, and content analysis.

My strengths include written communication, problem-solving, customer issue resolution, process compliance, and working independently in remote environments. I am comfortable learning new tools quickly and have experience using CRM systems, Google Sheets, Excel, Canva, and AI tools.

I am particularly interested in remote opportunities in Customer Support, Customer Operations, Customer Success, AI Evaluation, Content Review, and Quality Assurance, where I can combine analytical thinking, communication skills, and attention to detail to deliver meaningful results.