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Gokul Dubbaka

@gokuldubbaka

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Technical Account Executive leveraging AI systems to drive enterprise ARR and retention.

India

Message

What I'm looking for

I’m looking for an enterprise role where I can combine AI systems with consultative selling to grow ARR, improve retention, and deliver real customer value. I’m open to remote and global relocation.

I’m a Technical Enterprise Account Executive and AI Systems Specialist with over 5 years of experience bridging complex technical capabilities with enterprise client needs. I combine consultative B2B selling with hands-on technical proficiency to translate customer workflows into measurable outcomes.

In enterprise environments, I’ve built and retained key accounts through full-cycle pipeline execution and proactive solution recommendations. I’ve achieved 100% CSAT for enterprise clients including Priceline and Kayak, and reduced churn by 20% using CRM analytics and escalation management.

On the technical side, I develop AI and automation solutions using Python, FastAPI, and LLM pipelines, including RAG document ingestion and vector database workflows. I’ve also architected and shipped multiple production-ready open-source AI systems, applying local open-source LLMs for data extraction and decision support.

Earlier in my career, I led customer-first operations and client growth initiatives, improving revenue and customer satisfaction while maintaining SLA standards. Across roles, my professional ethos is the same: align cross-functional teams, optimize workflows, and deliver value that customers can feel.

Experience

Work history, roles, and key accomplishments

Current

Independent Builder & AI Researcher

Current

Self-Directed

Jan 2023 - Present (3 years 7 months)

Built and shipped an automated outbound sales engine for realtor prospect outreach using ADB call gateways, Google Sheets, and automated CRM workflows. Developed and deployed multiple open-source enterprise AI systems, including multi-agent cybersecurity (AegisTwin), an algorithmic trading engine (Polybot), and LLM/RAG document ingestion for decision support.

Sales Automation Outbound Lead Generation ADB Call Gateway Google Sheets Algorithmic Trading Live Order Book Analysis GCP LLM Mistral Benchmarking

Customer Success Specialist

Omprime Technology

Jan 2022 - Jan 2023 (1 year)

Served as the primary technical and account point of contact for 10+ enterprise OTA travel clients, including Priceline and Kayak. Achieved 100% CSAT, reduced churn by 20%, and improved onboarding efficiency by 15% through cross-functional coordination.

Enterprise Account Management Customer Success OTA CSAT Escalation Management CRM Analytics Onboarding Cross functional Coordination

Manager — Operations & Client Growth

Five Dimensions Resort / Vertex Group

Jan 2021 - Jan 2022 (1 year)

Led customer-first operational strategy, increasing revenue by 12% and improving customer satisfaction ratings by 18%. Implemented cost-reduction and budget optimization measures, reducing operational expenses by 7% while maintaining SLA standards.

Operations Management Revenue Growth Customer Satisfaction Resource Allocation Cost Optimization SLA

Schedule Change Specialist

Alanita Travel

Jan 2015 - Jan 2017 (2 years)

Resolved 85% of high-priority scheduling conflicts within strict SLA timelines. Improved client retention and increased customer satisfaction scores by 12%.

Scheduling SLA Management Customer Satisfaction

Telemarketing & Sales Specialist

Vertex Group

Jan 2012 - Jan 2014 (2 years)

Ranked consistently in the top 5% of sales performers by generating 25% more qualified leads through targeted outbound outreach. Engaged prospects using consultative selling to improve lead quality.

Telemarketing Outbound Lead Generation Consultative Selling Lead Qualification B2B Sales