Godswill Kwasi Eli
@godswillkwasieli
Motivated professional transitioning into the crypto industry.
What I'm looking for
I am a highly motivated and adaptable professional with a Bachelor of Science in Management Studies from Central University, Ghana. My career has been marked by a strong commitment to customer service excellence, where I have honed my communication and problem-solving skills. My recent role as a Ticketing Sales Agent at AsapTickets allowed me to assist customers with travel bookings, ensuring clear communication and prompt service. I take pride in providing exceptional service and resolving customer inquiries efficiently.
In my previous position as General Manager at Japaks-Eli Company Limited, I managed day-to-day operations and led customer support efforts, enhancing client satisfaction through effective management principles. My experience as a National Service Personnel at the Ghana Civil Aviation Authority further solidified my customer service skills, where I acted as a liaison to improve service quality. I am now eager to leverage my skills in the dynamic crypto industry, where I can contribute to innovative projects while continuing to grow my expertise in blockchain technology.
Experience
Work history, roles, and key accomplishments
Ticketing Sales Agent & Customer Service Representative
AsapTickets
Jan 2023 - Jan 2024 (1 year)
Assisted customers with booking and managing travel tickets, ensuring clear communication and prompt service. Handled inquiries related to ticket changes, cancellations, and refunds while providing exceptional service over the phone, email, and in person.
General Manager
Japaks-Eli Company Limited
Jan 2021 - Jan 2023 (2 years)
Managed day-to-day operations, applying management principles to improve process efficiency and enhance customer satisfaction. Led customer support efforts and utilized strong organizational skills to streamline internal processes.
National Service Personnel
Ghana Civil Aviation Authority
Feb 2021 - Mar 2021 (1 month)
Assisted with customer service duties, responding to inquiries related to aviation services and supporting administrative functions during busy travel periods.
Intern
Volta River Authority (VRA)
Sep 2018 - Oct 2018 (1 month)
Gained hands-on experience in the energy sector, assisting with administrative tasks and improving efficiency within the department while working closely with teams to streamline processes.
Education
Degrees, certifications, and relevant coursework
Central University
Bachelor of Science, Management Studies
2016 - 2020
Aggrey Memorial Secondary School
Senior High School Diploma, General Education
2012 - 2016
Completed secondary education with a focus on general studies, preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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