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GK@gmkibria
Customer/Admin Support Specialist
BangladeshDedicated and experienced professional skilled in resolving product inquiries, managing orders and handling escalations to ensure exceptional customer satisfaction. I highly esteem my capacity to work freely while likewise being a cooperative person. I'm likewise well informed and acquainted with a scope of instruments and Google Suite, Microsoft Office, Slack, MyAlice, LiveChat, Mailchimp and CRM frameworks.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
12Bang
Jul 2024 - Present (1 year 4 months)
Managed payment processing with high loyalty and dedication, ensuring fast and accurate transactions. Resolved customer service and technical support agent queries, including user account creation and application bug fixing.
12Bang
Nov 2023 - Jun 2024 (7 months)
Handled customer complaints and updated the customer database efficiently. Collected and analyzed customer feedback to improve services, and responded to customer inquiries within 10 seconds.
JuyaLive
Jan 2023 - Oct 2023 (9 months)
Assisted customers with queries related to iGaming services, including account opening, deposit, and withdrawal processes. Promoted related products and services, contributing to revenue generation while addressing customer needs.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science and Engineering (CSE)
Studied Computer Science and Engineering (CSE) at Pundra University of Science and Technology, Bogura. Gained knowledge in various software skills including Adobe Photoshop, Adobe Illustrator, MS-Word, and MS-Excel.
Software and tools used professionally
BangladeshYou can contact G M and 90k+ other talented remote workers on Himalayas.
Message G M
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