Open to opportunities

G M Kibria

@gmkibria

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Customer/Admin Support Specialist

Bangladesh

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

Dedicated and experienced professional skilled in resolving product inquiries, managing orders and handling escalations to ensure exceptional customer satisfaction. I highly esteem my capacity to work freely while likewise being a cooperative person. I'm likewise well informed and acquainted with a scope of instruments and Google Suite, Microsoft Office, Slack, MyAlice, LiveChat, Mailchimp and CRM frameworks.

Experience

Work history, roles, and key accomplishments

Current

BackEnd Operations Support

Current

12Bang

Jul 2024 - Present (1 year 1 month)

Managed payment processing with high loyalty and dedication, ensuring fast and accurate transactions. Resolved customer service and technical support agent queries, including user account creation and application bug fixing.

Payment Processing Customer Support Technical Support

Chat Support Agent

12Bang

Nov 2023 - Jun 2024 (7 months)

Handled customer complaints and updated the customer database efficiently. Collected and analyzed customer feedback to improve services, and responded to customer inquiries within 10 seconds.

Customer Support Live Chat Customer Feedback Database Management Customer Service

Customer Support Agent

JuyaLive

Jan 2023 - Oct 2023 (9 months)

Assisted customers with queries related to iGaming services, including account opening, deposit, and withdrawal processes. Promoted related products and services, contributing to revenue generation while addressing customer needs.

Customer Support IGaming Account Management Product Promotion Customer Service Service Revenue Generation

Education

Degrees, certifications, and relevant coursework

Pundra University of Science and Technology

Bachelor of Science, Computer Science and Engineering (CSE)

Studied Computer Science and Engineering (CSE) at Pundra University of Science and Technology, Bogura. Gained knowledge in various software skills including Adobe Photoshop, Adobe Illustrator, MS-Word, and MS-Excel.