Airin Akter
@airinakter
Tech-savvy Customer Support Executive with iGaming experience.
BangladeshWhat I'm looking for
I am a highly motivated Customer Support Executive with over 2 years of experience in the iGaming industry, particularly at Juya Live. My role involved providing real-time assistance to international users in a fast-paced environment, where I honed my skills in managing player accounts and resolving issues efficiently.
My expertise includes using tools like Zoho CRM, UG Global, Jitato, and Linkus to ensure user satisfaction and maintain responsible gaming standards. I pride myself on my adaptability to remote work, professional communication skills, and a strong understanding of digital platforms, making me a valuable asset to any global iGaming support team.
Recently, I completed my IELTS exam, which has further prepared me for international collaboration. I am eager to leverage my skills and experience in a challenging new role that allows me to contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Telesales Executive
Juya Live iGaming Site
Aug 2023 - Dec 2023 (4 months)
Delivered live customer support to international users through chat, email, and VOIP. Handled account management, payment issues, and in-game queries efficiently using Zoho CRM, UG Global, Jitato, and Linkus. Ensured user satisfaction and adapted to remote team environments.
FMCG Sales & Customer Service Agent
Banglalink
Mar 2020 - Dec 2023 (3 years 9 months)
Promoted Banglalink offers and provided policy, claim, and renewal support via phone and digital channels. Resolved technical and billing issues, ensuring customer satisfaction through follow-up and educating users on benefits. Maintained accurate documentation and data entry while collaborating with internal teams to meet service quality benchmarks.
Customer Service Executive
Woman's World
Jan 2023 - Jul 2023 (6 months)
Welcomed and guided visitors, managing front desk operations including visitor logs and appointment scheduling. Provided information about services and events, handled incoming calls, and directed queries professionally. Assisted in organizing community events and ensured smooth communication with staff and guests.
Education
Degrees, certifications, and relevant coursework
Raffles University
Bachelor of Psychology, Psychology
2023 - 2025
Pursued a Bachelor's degree focusing on the principles and theories of Psychology. Gained foundational knowledge in the field.
Tongi Govt. College
Higher Secondary Certificate, Humanities
2020 - 2022
Completed Higher Secondary Certificate studies with a focus on Humanities. Gained foundational knowledge in arts and social sciences subjects.
Tech stack
Software and tools used professionally
Availability
Location
BangladeshAuthorized to work in
Job categories
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