At KZ Group (ADDA7.COM), I led and supervised customer support agents, monitored performance, and conducted coaching sessions to improve productivity. I also handled escalated issues and coordinated with other departments to support customer experience and operational efficiency.
At Wabo88, I supported customers through live chat and ticketing systems, resolving account, payment, and general user issues while following company policies and data protection standards.
At 12Bang.com, I handled inquiries about deposits, withdrawals, and payment failures, and assisted players with account verification and compliance requirements. My experience includes payment investigations, P2P payments, and crypto wallet and transaction troubleshooting.
