Filawhim Mahfuj

FM

Open to opportunities

Filawhim Mahfuj

@filawhimmahfuj

Customer Service Representative with 2+ years in iGaming, delivering fast, friendly support and issue resolution.

What I'm looking for

I’m looking for a remote, fast-paced customer support role where I can handle live chat and email, resolve account and payment issues, escalate technical problems when needed, keep CRM records, and consistently hit response-time and satisfaction targets.

I’m a customer-focused professional with 2+ years of experience as a Customer Service Representative in the online gaming industry. I’m at my best when I’m resolving issues quickly, communicating clearly, and keeping customers satisfied.

In my current customer support work, I handle live chat and email support end-to-end. I assist customers with account issues, deposits, withdrawals, bonuses, and general inquiries, while resolving complaints and maintaining a high customer experience.

I also support VIP customers with professionalism and personalized attention. When problems require escalation, I route technical issues to the relevant departments for prompt resolution and keep accurate records of customer interactions in CRM systems.

I work effectively in remote, fast-paced environments and stay on top of daily performance targets like response time and customer satisfaction. I’m a quick learner, self-motivated, and adaptable—driven by leadership, communication, and being ambitious and target oriented.

Experience

Work history, roles, and key accomplishments

WJ

Customer Service Representative

Wj2

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

TJ

Customer Service Representative

TJbet

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

JI

Customer Service Representative

Jilihot

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

JI

Customer Service Representative

Jilievo

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

BA

Customer Service Representative

Bajibagh

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

BA

Customer Service Representative

Baghbet

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

BT

Customer Service Representative

BTCrick

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

LU

Customer Service Representative

LuckyAdda

Provided customer support via live chat and email, assisting with account issues, deposits, withdrawals, bonuses, and general inquiries. Resolved complaints, handled VIP customers, escalated technical issues, and maintained CRM records while meeting daily performance targets.

Customer Support Live Chat Email Support Complaint Resolution Customer Relationship Management Problem Solving Active Listening Communication Skills Time Management Multitasking Conflict Resolution Remote Work Internet Browsing Microsoft Word MacOS

Education

Degrees, certifications, and relevant coursework

LR

Lions School and College, Rangpur

Higher Secondary Certificate (H.S.C), Science

Grade: GPA 4.92/5.00

Completed the Higher Secondary Certificate (H.S.C) with Group: Science from Lions School and College, Rangpur. Achieved GPA 4.92 out of 5.00.

DD

Dangar Hat High School, Dinajpur

Secondary School Certificate (S.S.C), Science

Grade: GPA 4.41/5.00

Completed the Secondary School Certificate (S.S.C) with Group: Science from Dangar Hat High School, Dinajpur. Achieved GPA 4.41 out of 5.00.

Tech stack

Software and tools used professionally

Dist

Linux

Windows

Kali Linux

Microsoft Excel

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