Open to opportunities

Glory Ochieng

@gloryochieng

Message

Aspiring customer service agent with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while contributing positively to the organization.

I am a dedicated professional with a strong commitment to delivering exceptional customer service. My experience as a Cyber Attendant and Safaricom M-Pesa agent has equipped me with valuable skills in communication, problem-solving, and teamwork. I thrive in environments where I can apply my knowledge and work collaboratively to achieve organizational goals.

Currently, I am enhancing my skills in image and video annotation at Sama Source, where I am involved in data labeling and processing. My training in Artificial Intelligence and digital literacy has further prepared me for the evolving demands of the tech industry. I am eager to leverage my skills and experiences in a challenging role that allows for growth and development.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

CCI Kenya

Sep 2024 - Mar 2025 (6 months)

Resolved client issues and provided assistance with service difficulties, ensuring a high level of customer satisfaction. Responded to customer chats and queries regarding orders, maintaining service level agreements.

Customer Service Problem Solving Communication Chat Support Conflict Resolution CRM Software

Image and Video Annotation Agent

Sama Source

Oct 2023 - Jun 2024 (8 months)

Performed precise image and video annotation tasks, applying predetermined labels and tags as required by AI models. Processed and labelled visual data to support machine learning initiatives.

Image Processing Video Processing AI Training Quality Assurance

Cyber Attendant / M-Pesa Agent

Home Town Business Centre

Feb 2020 - Mar 2021 (1 year 1 month)

Managed daily operations including photocopying, laminating, printing, and scanning services. Handled sales of stationery and airtime, provided customer support for M-Pesa transactions, and managed communications via calls and emails.

Customer Service Communication Data Entry M Pesa Operations Sales Troubleshooting Public Relations Flexibility

Education

Degrees, certifications, and relevant coursework

Kayole South Secondary

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, focusing on a broad curriculum to prepare for higher studies. Gained foundational knowledge across various subjects.

Sama Source

Certificate, Artificial Intelligence

Completed a series of courses focused on Artificial Intelligence, including an introduction to AI, digital literacy, internet literacy, and work readiness. These courses provided foundational knowledge in AI concepts and digital tools.