Open to opportunities

kimani njuguna

@kimaninjuguna

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Customer service professional with 5+ years in data entry, client relations, and team leadership.

Kenya

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What I'm looking for

I am seeking a role where I can apply my customer-service and data-management expertise, work in a collaborative, growth-oriented environment, and take on responsibilities that allow me to improve operations and client satisfaction.

I am a dedicated customer service and data management professional with over five years of hands-on experience in high-volume customer interactions, remote data annotation, and office support. I take pride in delivering accurate record-keeping and maintaining strong client relationships.

In team settings I have led and trained staff as a Team Captain at a major pay-TV provider, improving service quality and monitoring performance. I am comfortable working independently in remote roles, demonstrated by precise data-labeling work for AI training datasets.

My strengths include strong communication in English and Kiswahili, attention to detail, and the ability to meet tight deadlines while maintaining high accuracy. I have experience handling billing, account inquiries, and customer troubleshooting across contact-centre environments.

I seek to apply my customer-service and data-management skills to contribute to efficient operations and positive client experiences while continuing to develop professionally in a fast-paced organization.

Experience

Work history, roles, and key accomplishments

Data Annotation Specialist

Remotasks

Jan 2019 - Dec 2020 (1 year 11 months)

Performed accurate data labeling and entry for AI training datasets, maintaining high accuracy rates and meeting tight deadlines in a remote setting.

Data Entry Data Labeling Quality Assurance Remote Work Attention To Detail Time Management Excel Data Cleaning

Team Captain / Customer Support

MultiChoice Kenya

Jan 2014 - Dec 2018 (4 years 11 months)

Supervised a customer service team, assisted customers with account inquiries and billing issues, and trained new members to improve service quality.

Team Leadership Customer Support Troubleshooting Training Performance Monitoring Billing Support Customer Relations

Customer Care Representative

Horizon Contact Centres

Jan 2013 - Dec 2014 (1 year 11 months)

Handled customer calls for the Orange account, resolved service issues, and maintained accurate call logs to achieve high customer satisfaction.

Customer Satisfaction Communication Documentation

Exam Check Clerk

KASNEB

Jul 2012 - Dec 2012 (5 months)

Verified and processed candidate exam records with accuracy, ensuring confidentiality and compliance in handling examination documents.

Data Entry Confidentiality & Compliance Attention To Detail

Telemarketer

Nairobi Telemarketer

Contacted potential clients, provided product information, and generated leads while managing customer queries and maintaining professional communication.