Open to opportunities

Glory Grace User

@glorygraceuser

Message

Customer service professional skilled in conflict resolution, upselling, and customer satisfaction.

Philippines

Message

What I'm looking for

I seek a customer-focused role where I can resolve issues empathetically, contribute to process improvements, and drive customer loyalty while growing professionally.

I am a dedicated Customer Service Representative with hands-on experience resolving complaints, managing escalations, and enhancing customer loyalty through empathy and clear communication.

At Transcom Bacolod (2023–2025) I improved customer satisfaction by promptly addressing concerns, maintaining detailed interaction records, and contributing to sales through targeted upsells.

Previously at Panasiatic Solutions (2016–2018) I handled escalated calls, updated the company's FAQ to reduce inquiry volume, and developed strong product knowledge to provide tailored solutions.

I bring reliable computer proficiency, Microsoft Excel skills, appointment scheduling experience, and a service-first mindset focused on delivering accurate information and building repeat business.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Transcom

Jul 2023 - Jun 2025 (1 year 11 months)

Resolved customer complaints with empathy and maintained professionalism under pressure, improving customer satisfaction and contributing to upsell-driven sales growth over a two-year period.

Customer Service Conflict Resolution Upselling CRM Active Listening Microsoft Excel Product Knowledge

Customer Service Representative

Panasiatic Solutions

Jul 2016 - Aug 2018 (2 years 1 month)

Handled escalated calls and resolved complex customer issues, updated FAQs to reduce inquiry volume, and maintained detailed interaction records to enhance customer loyalty.

Escalation Management De Escalation Techniques Quality Control Order Processing CRM Active Listening