Open to opportunities

dianne Ripors

@dianneripors

Message

Dedicated customer service representative with strong communication skills.

Philippines

Message

What I'm looking for

I am looking for a role that challenges me and allows for professional growth while providing excellent customer service.

I am a motivated professional with a background in customer service, seeking to leverage my skills in a challenging role. My experience at Transcom Inc. has equipped me with the ability to assist clients effectively, ensuring their needs are met promptly and efficiently.

During my time as a Customer Service Representative at UPS, I honed my skills in shipment tracking, returns, and exchanges. I excelled in providing chat support, managing multiple clients simultaneously, and coordinating deliveries as an Admin. I am passionate about delivering exceptional service and contributing to a positive customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Transcom Inc.

Sep 2022 - Oct 2024 (2 years 1 month)

Provided customer service for UPS clients, assisting with shipment tracking, returns, and exchanges. Managed multiple client inquiries simultaneously via chat support and coordinated deliveries as a Preferred Customer Associate.

Customer Service Shipment Tracking Chat Support Logistics Coordination Client Relations Problem Solving

Education

Degrees, certifications, and relevant coursework

ICCT Colleges Inc.

Certificate, Health Care Services

Completed a Certificate in Health Care Services, gaining foundational knowledge and practical skills relevant to the healthcare industry. Focused on essential services and patient care principles.

San Roque National High School

High School Diploma, General Studies

Attended San Roque National High School for secondary education. Developed a strong academic foundation and participated in various school activities.