Glen Bonavia

Leads two teams overseeing BI operations and data tracking, managing the BI platform and third-party data tools. Designed and deployed a production tracking-link platform with Docker, CI/CD, and automated QA, cutting API call volume by ~90%.

Managed the BI Operations team, maintaining Power BI reports, dashboards, and the BI app, and administering data-collection platforms.

Responsible for smooth operation of critical production IT platforms, resolving issues within SLAs, and implementing databases and middleware. Planned and implemented business projects with testing and escalation.

Responsible for upgrading, maintaining, and running the company's ERP platform, a core system for finance and operations.

Managed internal and external communications for minor and major incidents, coordinated problem management, and liaised with CTO and European technology leadership. Led cross-team investigations to resolve root causes.

Vetted IT, network, and security change requests, scheduled changes, and coordinated communications with engineers and teams. Supported NOC personnel during shifts.

Provided UK banking support including fraud and online banking, and trained new staff.

Responsible for sales and also managed the Falcar Group IT systems and online presence.

Completed Database Development and SQL Foundations course in 2020.

Completed ITIL Foundation certification in 2018.

Achieved Oracle Certified Associate, Java SE 7 in 2013.

Earned Cisco CCENT (MQF 4) and Cisco IT Essentials certifications from 2010 to 2011.

Completed BTEC Diploma in Electrical & Electronics Engineering from 2006 to 2007.