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Nicolly Carvalho

@nicollycarvalho

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Data Analyst focused on data quality, BI reporting, and turning feedback into actionable insights.

Malta

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What I'm looking for

I’m looking for a BI/Data Analyst role where I can build Power BI dashboards, own data quality and compliance reporting, and grow into scalable data pipelines and data engineering while collaborating with stakeholders.

I’m a Data Analyst with hands-on experience in business intelligence, data quality, Salesforce reporting, SQL, and Python. I currently support Quality & Compliance reporting at VistaJet by building Power BI dashboards and validating operational and customer datasets.

In my work, I clean, validate, and perform quality checks across Salesforce, customer feedback, contact-centre, and internal performance datasets to deliver accurate, audit-ready reporting. I also transform unstructured customer feedback into structured Salesforce insights to support Customer Experience Journey analysis and operational decision-making.

I bring a strong compliance mindset, identifying data inconsistencies, reporting gaps, and process issues, then proposing improvements to strengthen data integrity and governance. I collaborate closely with Quality & Compliance, Client Services, and operational stakeholders to translate business requirements into dashboards, reports, and actionable metrics.

Previously, I worked as a Generative AI Data Analyst at Covalen – @Meta, analyzing large volumes of training data for LLMs while ensuring compliant, contextually accurate datasets. Earlier at Infosys BPM (Finance & Compliance), I validated 100+ agreements and finance documents and supported invoicing and operational reporting with a focus on accuracy and timely issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst – Quality & Compliance

Current

VistaJet

May 2025 - Present (1 year 3 months)

Build and maintain Power BI dashboards and Salesforce-based reports to monitor Client Services KPIs and adherence to company standards. Perform daily data cleaning, validation, and quality checks across Salesforce and customer/operational datasets, and translate unstructured customer feedback into structured insights.

Power BI Salesforce Reporting SQL Python Data Cleaning Data Validation Data Quality Data Governance DAX Power Query KPI Reporting Customer Feedback Analysis

Generative AI Data Analyst

Covalen – @Meta

Aug 2023 - Apr 2025 (1 year 8 months)

Analyzed large volumes of training data for LLMs, ensuring datasets were high-quality, compliant, and contextually accurate. Reviewed and refined prompts, identified data quality issues, and provided structured feedback to improve model accuracy and reliability.

LLM Training Data Prompt Engineering Data Quality Analysis Compliance and Governance Responsible AI Documentation

Operations Analyst (Finance & Compliance)

Infosys BPM – Microsoft Behalf

Feb 2022 - May 2023 (1 year 3 months)

Validated business agreements and finance documents to ensure compliance, accuracy, and timely issue resolution. Supported invoicing and operational reporting across multiple regions, and proposed process improvements based on workflow inefficiencies and reconciliations.

Validation Invoicing Operational Reporting Reconciliations Process Improvement

Customer Service & Hospitality Roles

Various Companies

Jan 2018 - Jan 2021 (3 years)

Worked in customer-facing hospitality roles, managing cash operations and upholding operational compliance standards. Supervised teams and applied strong communication and problem-solving to support day-to-day service delivery.

Customer Service Hospitality Operations Team Supervision Cash Handling Operational Compliance Problem Solving