
LIANE MATHIAS ALMEIDA
@lianemathiasalmeida
I organize operations, teams, and client workflows for service businesses.
What I'm looking for
I've managed operations, scheduling, client communication, and team coordination across service businesses for more than 20 years.
As a Managing Partner in an authorized appliance repair service business, I coordinated high-volume service calls, dispatch, invoicing, vendor relationships, staffing, and service documentation. I was recognized as a top-performing partner within the Electrolux authorized service network.
Since 2019, I've advised technical service business owners on operations, team management, and financial structuring. I created a consulting method that brings together people, processes, marketing, and finance to help owners move beyond daily firefighting.
I'm now seeking a remote Executive or Administrative Assistant role where I can bring practical systems, calendar management, process documentation, and reliable client support to a busy team.
Experience
Work history, roles, and key accomplishments
Business Mentor & Consultant
Independent
Aug 2019 - Present (7 years 1 month)
Advises small business owners on operations, team management, and financial structuring. Developed a structured consulting method and manages client scheduling and communication remotely.
Managing Partner
Electrolux Authorized Service
Oct 2005 - Dec 2025 (20 years 2 months)
Managed daily operations of an authorized appliance repair service business for over 20 years, overseeing field technicians and administrative staff. Coordinated scheduling, dispatch, and client communication to meet service-level standards.
Education
Degrees, certifications, and relevant coursework
Vox2you
Communication & Public Speaking, Communication & Public Speaking
2025 - 2025
Completed Communication & Public Speaking training at Vox2you in 2025.
MBM Business School
Advanced Business Management Program, Business Management
2024 - 2024
Completed the Advanced Business Management Program at MBM Business School in 2024.
Sebrae / UNCTAD
Empretec, Entrepreneurship
2016 - 2016
Completed the Empretec entrepreneurship program by Sebrae / UNCTAD in 2016.
Fundação Getúlio Vargas (FGV)
Postgraduate Certificate, Business Administration & Management
2004 - 2006
Postgraduate Certificate in Business Administration & Management from Fundação Getúlio Vargas (FGV) from 2004 to 2006.
Universidade Metodista de São Paulo
Bachelor's Degree, Tourism and Hospitality Management
1999 - 2002
Bachelor's Degree in Tourism and Hospitality Management from Universidade Metodista de São Paulo from 1999 to 2002.
Scio High School
High School Diploma, High School
1998 - 1999
High School Diploma obtained while studying abroad at Scio High School in the United States from 1998 to 1999.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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