Gizem Coskun
@gizemcoskun
Experienced Customer Success Specialist driving retention, product adoption, and revenue growth across EMEA and USA.
SpainWhat I'm looking for
I am a Customer Success Specialist and regional manager focused on building strong client relationships, driving product adoption, and significantly reducing churn. I have managed support teams and customer memberships across the USA and EMEA, improving retention and revenue through strategic upselling.
My work has delivered measurable results, including achieving zero churn for over 150 customers in the USA during August and reducing customer churn rate over %50 through proactive engagement and problem-solving. I combine CRM expertise, cross-department collaboration, and a data-informed approach to maximize customer value.
Experience
Work history, roles, and key accomplishments
Inside Sales Specialist - EMEA
Prisync
Jan 2025 - Present (7 months)
Drive sales across the EMEA region by converting leads into customers and maintaining a robust pipeline to meet revenue targets.
Customer Success Regional Manager
Prisync
Jan 2024 - Jan 2025 (1 year)
Managed customer success across the USA and later EMEA, improving retention and increasing revenue through strategic upselling and cross-functional collaboration.
Customer Success Specialist
Frenetic
Sep 2022 - May 2023 (8 months)
Guided and supported over 25 customers to increase product adoption and satisfaction, reducing customer churn by over 50% through proactive outreach and problem solving.
Customer Success Specialist
Prisync
Oct 2021 - Sep 2022 (11 months)
Managed onboarding and support for USA customers, utilizing upselling to maximize product value and achieving zero churn for over 150 customers in August.
Sales Representative
Predo
Oct 2017 - Jan 2018 (3 months)
Conducted market research and managed the full sales cycle from initial outreach to order fulfillment, ensuring a seamless customer experience.
Education
Degrees, certifications, and relevant coursework
KTKaunas University of Technology
Master of Science, Chemical Engineering
Completed a Master of Science in Chemical Engineering.
Gaziantep University
Bachelor of Science, Food Engineering
Completed a Bachelor of Science in Food Engineering.
UCUniversitat Politècnica de Catalunya
Master in Technology and Engineering Management, Technology and Engineering Management
Completed a Master in Technology and Engineering Management.
Availability
Location
SpainAuthorized to work in
Job categories
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