GVGi Vo
@givo
Dedicated customer service professional with extensive sales experience.
CanadaWhat I'm looking for
I am a dedicated customer service professional with a strong background in sales and support. Over the years, I have honed my skills in various roles, from being a Transfer Agent at Pitch Perfect Solutions to a Customer Service Representative at NTT BPO and Marriott International. My experience has equipped me with the ability to handle customer inquiries effectively, maintain accounts, and ensure a high level of satisfaction.
Throughout my career, I have developed exceptional negotiation skills and a keen understanding of customer needs. My time in the automotive sales industry has further enhanced my ability to demonstrate products and close sales. I pride myself on my problem-solving abilities and my commitment to providing excellent service, which I believe is crucial in any customer-facing role.
Experience
Work history, roles, and key accomplishments
Transfer Agent
Pitch Perfect Solutions
Jan 2024 - Present (1 year 6 months)
Generated leads for licensed insurance agents, ensuring a steady pipeline of potential clients. Transferred interested customers to agents and addressed any questions or concerns prior to transfer.
Customer Service Representative
NTT BPO
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted members with grocery delivery inquiries, providing comprehensive account maintenance and support. Resolved guest and member questions and concerns efficiently.
Customer Service Representative
Marriott International
Jan 2015 - Dec 2020 (5 years 11 months)
Managed hotel reservations for guests and members, ensuring accurate bookings and account maintenance. Addressed guest and member questions and concerns, providing excellent service.
Collections Agent
NCO Financial Services
Jan 2009 - Dec 2014 (5 years 11 months)
Arranged payment plans for overdue accounts, facilitating debt recovery. Processed credit card payments and addressed customer inquiries regarding their accounts.
Collections Agent
iQor
Jan 2008 - Dec 2008 (11 months)
Arranged payment plans for overdue accounts, ensuring timely collections. Processed credit card payments and handled customer questions and concerns effectively.
Telemarketer/Inside Sales
New Wave Inc.
Jan 2008 - Dec 2008 (11 months)
Set up appointments for product demonstrations, contributing to sales pipeline growth. Answered inquiries and concerns from potential customers.
Sales and Leasing Representative
Bramgate Volkswagen
Jan 2007 - Dec 2008 (1 year 11 months)
Managed sales and leasing of new and used vehicles, conducting vehicle demonstrations. Addressed customer inquiries and concerns, ensuring a smooth sales process.
Sales and Leasing Representative
401-Dixie Kia
Jan 2005 - Dec 2007 (2 years 11 months)
Handled sales and leasing of new and used vehicles, including comprehensive vehicle demonstrations. Addressed customer inquiries and concerns, facilitating successful transactions.
Education
Degrees, certifications, and relevant coursework
Automotive Sales College
Diploma, Automotive Sales
Obtained an Automotive Sales Diploma, focusing on key aspects of automotive sales. Developed skills in vehicle demonstrations and customer interaction.
Humberview High School
O.S.S.D. Diploma, General Studies
Obtained the Ontario Secondary School Diploma. Completed a comprehensive high school curriculum.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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