Open to opportunities

Giuseppina Tudisco

@giuseppinatudisco

Senior insurance coordinator leveraging claims and lettings administration to deliver accurate, compliant customer support.

United Kingdom

Message

What I'm looking for

I’m looking to progress into a role where I can apply my office and sales experience, strong communication, and insurance/claims administration skills—working accurately, efficiently, and collaboratively while supporting customers and internal teams.

I’m a hardworking, conscientious professional with an enthusiasm for life, and a strong ability to work both independently and as part of a team. With office and sales experience, I bring “excellent communication skills” (verbal and written), reliable time management, and confident ICT skills across the Microsoft package.

In my current role as a Senior Insurance Coordinator, I manage and coordinate insurance-related administration for Landlords and client support. I liaise with clients, insurers, and internal teams to handle enquiries, resolve issues, and ensure policies and documentation are processed accurately, efficiently, and up to date/compliant, using Excel spreadsheets throughout the day to track and manage records and reporting.

Previously, I’ve developed a solid foundation across claims and customer administration, including Allianz Commercial Property Claims Handler—where I built excellent relationships with service providers, improved claim processes to support lean process improvements, and ensured reserves were managed and reviewed with transparency. I also bring strong customer-facing and document-heavy experience from Technical Administrator (UK & Export warranties, collections, paperwork, and post-Brexit export returns) and Lettings Administrator (renewals, DocuSign agreements, maintenance call coordination, and rent guarantee cover renewals and scheduling), supported by careful organisation and consistent follow-through.

Experience

Work history, roles, and key accomplishments

Current

Senior Insurance Coordinator

Current

Connells

Jul 2025 - Present (1 year 1 month)

Manage and coordinate insurance-related administration for landlords and client support, ensuring policies and documentation are processed accurately. Liaise with clients, insurers, internal teams, solicitors, and parties to resolve enquiries and keep records up to date and compliant using Excel.

Insurance Administration Landlord Client Support Policy Documentation Record keeping Compliance Reporting Stakeholder Communication

Current

Property Claims Handler

Current

Allianz Commercial

Jan 2023 - Present (3 years 7 months)

Develop and maintain relationships with service providers and clients while managing property claims. Support process improvement initiatives, manage reserves, handle referrals/queries, and settle confirmed claims using payment details on file.

Insurance Claims Handling Customer Service Claims Processing Reserve Management Underwriting Scheme Coverage Referrals Claims Settlement Payment Processing

Technical Administrator

FAI Automotive Plc

Jun 2022 - Jan 2023 (7 months)

Administer UK and export warranty claims returned by customers for inspection. Arrange collections and customer instructions, manage claim references and required paperwork, and handle customer enquiries while using Microsoft Office tools daily.

Warranty Administration Export Claims Administration WTS Claims Workflow Microsoft Office Excel Word Outlook

Lettings Administrator

Watsons Lettings

Oct 2017 - Jun 2022 (4 years 8 months)

Processed lettings renewals and documentation by handling calls and enquiries, coordinating maintenance calls, and supporting landlord/tenant communication. After promotion, coordinated rent guarantee warranty renewals, tenant check-out scheduling, and gas safety appointment bookings to support legal requirements.

Lettings Administration Tenant Communication Document Processing Customer Service Maintenance Coordination Appointment Scheduling

Nursery Assistant

Cedars Day Nursery

Aug 2013 - Apr 2014 (8 months)

Worked as a nursery assistant on a bank contract, caring for children in a safe environment. Collaborated with other employees and provided age-appropriate activities.

Childcare Safeguarding Awareness Teamwork Safe Milieu Monitoring

Administrator

The Mortgage Practice

Jan 2006 - Jan 2007 (1 year)

Provided administrative support for customer enquiries, including secretarial tasks and contacting banks. Added client details to the company database and handled customer communications.

Administration Administrative Support Customer Service Data Entry Database Management

Insurance and Sales Advisor

Hill House Hammond

Jan 1998 - Jan 2004 (6 years)

Advised and sold car and home insurance products while maintaining current knowledge of available deals. Handled customer contact and enquiries in a friendly, approachable manner.

Insurance Sales Customer Advisory Car Insurance Home Insurance Customer Relationship Management Sales

Education

Degrees, certifications, and relevant coursework

Great Portland College

City & Guilds NVQ Level 2 and Level 3, Travel & Tourism and Customer Services

1996 - 1998

Completed City & Guilds NVQ Level 2 and Level 3 qualifications in Travel & Tourism and Customer Services at Great Portland College in London from 1996 to 1998.