Open to opportunities

Holly Christie

@hollychristie

Insurance operations and complaints professional skilled in DSAR, underwriting support, and claims handling in regulated environments.

United Kingdom

Message

What I'm looking for

I’m looking for an operations/complaints role in a regulated insurance bank where I can manage DSARs, investigate cases, communicate confidently, and keep SLAs and data/privacy standards high while improving team processes.

I’m a highly organised, detail-focused insurance professional with strong communication skills and a track record supporting directors and regulated operations. I’ve built my career across underwriting, claims, administration, and customer communication, with an emphasis on getting the right information to the right people on time.

Currently, I work on the DSAR team within Complaints at Zopa Bank, where I handle requests end-to-end and keep processes compliant. I use Salesforce daily, communicate with customers and claims management companies, listen to and redact call recordings, and run regular meetings with the data privacy team while helping train new starters.

Previously at Unisure Group, I supported the International Underwriting team as a Life & Disability assistant, processing claims and liaising with insurers and reinsurers. I also ran compliance checks via Bridger/LexusNexus, managed multiple mailboxes, supported the medical underwriting process, and helped oversee the creation and development of an internal system to bring it up to market standard.

I’ve also delivered hands-on claims and protection administration in roles such as Munich Re, including managing claims assessment and claims accounts mailboxes, keeping Excel spreadsheets clear and up to date, and supporting legal, data protection, and treaty teams. Across my experience, I consistently prioritise SLA delivery, accurate documentation, and smooth coordination across stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Operations Support - Complaints

Current

Zopa Bank

Apr 2025 - Present (1 year 3 months)

Worked on the DSAR team within Complaints, handling Data Subject Access Requests and related document gathering and verification. Used Salesforce and supported FCA/PRA compliance, including call recording listening and redaction.

Salesforce Data Subject Requests Data Privacy

International Underwriting Assistant

Unisure Group

Oct 2020 - Feb 2025 (4 years 4 months)

Provided support within the International Group Life & Disability underwriting team, assisting directors and processing life and disability claims. Completed compliance checks, managed multiple mailboxes, and supported reporting and internal system development.

International Group Life & Disability Underwriting Support Medical Underwriting Invoice Processing Revolut Navro & Compliance Bridger LexisNexis Internal Systems Development Meeting Minutes Data Entry

Protection Administration Assistant

Munich Re Insurance

Oct 2019 - Apr 2020 (6 months)

Administered protection claims within the London office, managing claims assessment and claims accounts mailboxes. Supported claims setup and payments, maintained Excel spreadsheets, and carried out administrative work for legal, data protection, and treaty teams.

Claims Administration Claims Assessment Mailbox Management Claims Accounts Mailbox Management Excel Spreadsheet Maintenance Administrative Support Meeting Coordination Legal Administration

Chelmsford Validator

Good2rent

Jul 2019 - Sep 2019 (2 months)

Served as a validator/administrator on a temporary basis for a UK pre-referencing company. Managed document uploads for tenant profiles, completed credit checks, and coordinated updates with nationwide letting agents via calls and email.

Document Verification Photographic ID And Proof Of Address Handling Email Communication Letting Agent Liaison Credit Checks

Chelmsford Administrator

Markerstudy Insurance Services Limited

Nov 2018 - Apr 2019 (5 months)

Administered vehicle-related claim documentation by reviewing policyholder keys data and ensuring records and spreadsheets were up to date. Coordinated with partners at Copart and supported operational and SLA requirements, including processing engineering fees.

Claims Administration Vehicle Fire Theft Claim Document Handling Electronic Key Reads Anomaly Detection Spreadsheet Accuracy Checks Document Dispatch To Partners (Copart)Liaising With Copart Pay Engineering Fees SLA Excel Audatex

Chelmsford Trainee Insurance Broker

Motor Trade Plus

Jul 2018 - Oct 2018 (3 months)

Trained in insurance broking, promoting the business and supporting client acquisition through online lead sources. Assisted with negotiations, client query handling, and insurer eligibility checks, including follow-ups for outstanding documents.

Lead Follow Up Client Query Handling Document Collection For Insurers

Rayleigh Retail Travel Advisor

TUI

Jul 2015 - Jul 2018 (3 years)

Worked as a Retail Travel Advisor for TUI (Thomson and First Choice holidays), managing shop opening/closing and bureau de change checks. Provided consultative customer service, tailored product recommendations, handled complaints, and managed currencies safely.

Shop Opening And Closing Bureau De Change Checks Sensitive Data Checking And Filing Consultative Selling Complaints Handling Currency Handling And Cash Safety

Waitress

The Railway Tavern

Jun 2017 - Oct 2017 (4 months)

Part-time waitress role at The Railway Tavern while working for TUI. Served drinks and snacks, maintained hygiene through cleaning, and handled opening and closing duties.

Serving Drinks And Snacks Collecting Glasses

Waitress

Maxwell's

Oct 2014 - Jun 2015 (8 months)

Part-time waitress at Maxwell's family-run sandwich and coffee shop during college. Served customers, maintained supplies and cleanliness, handled complaints, and supported deal and offer upselling.

Washing And Dish Cleanup Customer Support Complaints Handling Upselling