At Allianz Insurance, I handle high volumes of customer calls, resolve policy enquiries, and provide pet insurance quotations. I use strategic questioning to identify customer needs and upselling opportunities while clearly explaining product benefits and policy cover.
I maintain accurate, audit-ready records across CRM systems, support policy administration, and tele-underwrite policies by explaining exclusions transparently. I also work with claims teams, internal colleagues, and external stakeholders to source information and resolve customer queries efficiently.
Across insurance, hospitality, and retail roles, I’ve built a customer-focused approach to issue resolution, cash accuracy, documentation, and clear communication. I also use Allianz GPT to automate customer correspondence and improve administrative efficiency.
