Open to opportunities

Aksa J

@aksaj

Administrative professional with insurance and customer support experience, delivering accurate, GDPR-compliant operations in fast-paced teams.

United Kingdom

Message

What I'm looking for

I’m looking for a role where I can use my administrative and customer support experience to maintain accurate records, manage inboxes and schedules, and work to FCA/GDPR standards—ideally in a fast-paced, supportive team that values confidentiality and attention to detail.

I’m a highly organised and reliable administrative professional with several years of experience supporting teams in fast-paced, regulated environments. I’m confident working independently or as part of a team, bringing excellent communication skills and strong attention to detail to every task.

In my most recent role as a Commercial Insurance Consultant at Simply Business, I handled high-volume inbound calls, managed customer records and policy changes, and processed renewals, cancellations, and admin queries. I updated systems with precise data entry while responding to customer enquiries and meeting quality and compliance standards, including FCA regulations and GDPR requirements.

Earlier, as a Tele-Interviewer & Adviser at Lifesearch Insurance Company, I managed advisers’ calendars and bookings, liaised with third parties such as GP surgeries and insurers, and processed applications, proposal forms, and documentation. I maintained accurate records across multiple systems and supported clients through underwriting processes, handling sensitive personal data confidentially throughout.

I also bring strong administrative fundamentals from roles including a Payroll & Expenses Assistant (Temporary) at Bupa Care Services and Sales Administrator work at Twenty47 Cleaning Services. Across my experience, I’ve strengthened my remote and virtual administration, email and diary management, accurate record-keeping, customer service via phone and email, and Microsoft Office capability.

Experience

Work history, roles, and key accomplishments

Commercial Insurance Consultant

Simply Business

Oct 2021 - Nov 2025 (4 years 1 month)

Handled high-volume inbound calls for new and existing customers, ensuring accurate customer records and policy changes. Processed renewals, cancellations, and admin queries while meeting quality standards and FCA and GDPR requirements.

Inbound Calls Policy Administration GDPR Compliance FCA Compliance Renewals Customer Support

Life Insurance Adviser

Silk Insurance

Jun 2021 - Jul 2021 (1 month)

Provided professional customer service to warm leads through fact-finding and accurate recording of client information. Processed applications and ensured compliant, ethical advice aligned with regulatory standards.

Customer Service Fact Finding Client Information Capture Application Processing Regulatory Compliance Ethical Advice Record keeping

Tele-Interviewer & Adviser

Lifesearch Insurance Company

Oct 2018 - May 2021 (2 years 7 months)

Managed advisers’ calendars and booked appointments, coordinating with third parties such as GP surgeries and insurers. Handled sensitive personal data confidentially while processing applications, proposals, and supporting clients through underwriting steps.

Calendar Management Appointments Underwriting Support Multi System Recordkeeping

Payroll & Expenses Assistant

Bupa Care Services

Jan 2018 - Mar 2018 (2 months)

Processed employee expense claims accurately using internal systems and prepared BACS and cheque payments. Responded to employee queries and archived documentation while maintaining organised records.

Internal Systems BACS Cheque Preparation Employee Support Data Entry E Archiving

Sales Administrator

Twenty47 Cleaning Services

May 2017 - Dec 2017 (7 months)

Managed customer enquiries via phone and email, updating and maintaining the company leads database. Processed invoices and sales documentation and supported the sales team with high-volume email administration.

Phone Support Invoice Processing Sales Documents Data Entry Email Administration

Customer Service Advisor

Direct Line

Jul 2015 - Nov 2015 (4 months)

Amended and renewed customer policies while handling inbound calls and enquiries. Delivered consistent customer service by following FCA and company guidelines.

Inbound Calls Renewals FCA Compliance Customer Service Data Entry