Kay Sloane

Maintained rapid response communications in a high-volume environment and managed the administration and renewal of all fleet vehicle insurance policies. Coordinated contracts and administered literature, including R.A.M's and Health and Safety documentation for new client locations.

Processed high-value and high-volume cheques and managed case progress, ensuring pre-settlement quality assurance of claims. Collaborated with insurance companies and medical treatment providers, adhering to strict Service Level Agreements to meet customer expectations.

Oversaw 20 employees and managed facility operations, including ordering, stock counts, and rota production. Handled large sums of cash and managed relationships with customers to support retention and growth of membership.

Performed system administration and quality assurance, including identity checks. Managed deadlines and stakeholder relationships with solicitors, brokers, and valuers, ensuring compliance with the Data Protection Act.

Managed all incoming and outgoing correspondence and maintained agent relationships across Germany and France. Coordinated meetings, itineraries, and group bookings, while also providing database support and administration.

Grade: 9 GCSEs including A* in English Oral Communications

Achieved 9 GCSEs, including an A* in English Oral Communications. Developed advanced audio typing and data entry skills.