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Giuliana De Carli

@giulianadecarli

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Project & Operations Coordinator

Canada

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What I'm looking for

- Well-defined duties and responsibilities. It's okay to wear multiple hats from time to time, but when it becomes a habit, then that's where the problem is

- Great & fun culture with a reliable management team

- Work-life balance is a key point for me

- Transparency & integrity are also important

Highly motivated Business Operations Manager with 5+ years of experience successfully managing projects and driving results. Skilled communicator and collaborator with a passion for Business Operation Improvements and Project Management. Detail-oriented and process-driven, with strong CRM skills and a proven track record of success. As an administrative and operations supervisor, I have facilitated the success of people through efficient administration work. A dedicated team player, I am committed to maximizing profitability and achieving operational success for the organization I work with.

Experience

Senior Project Coordinator

Monkedia

Dec 2022 - Apr 2023 (4 months)

I managed communication with 10+ clients for successful paid media campaign execution, streamlined cross-departmental communication, and created performance reports increasing customer satisfaction by 20%. I standardized processes to reduce errors and improve efficiency, utilizing strong project management skills to complete ongoing projects on time and within budget across departments.

CRM Process Management Project Management Business Analysis Time Management Team Management Customer Success

Email Marketing Coordinator

Monkedia

Aug 2021 - Dec 2022 (1 year 4 months)

I led a small team in email marketing and oversaw campaign creation, onboarding, and quality assurance. I developed SOPs, reduced errors by 15%, and implemented new processes to increase efficiency by 20%. I managed onboarding for 15+ clients and created reports for multiple departments, providing KPI insights and improving transparency.

Time Management Project Management Process Management Business Analysis Product Leadership Data Analysis Data Visualization Content Reporting Management Reporting

Floor Supervisor

Tommy Hilfiger

Nov 2020 - Aug 2022 (1 year 9 months)

I developed store marketing and sales strategies, leading to a 10% increase in sales. I coached employees to exceed sales targets and created visual displays, attracting new customers and increasing sales by 10%. I identified operational improvements and partnered with management to develop future plans.

Customer Relationship Management (CRM)Training Business Analysis Customer Satisfaction Sales