Ashley Morgan
@ashleymorgan
I am a Bilingual (English and French) Senior Project Coordinator based in Toronto, Ontario, Canada.
CanadaWhat I'm looking for
I am a highly skilled and experienced professional with over 10 years of diverse experience in supporting and contributing to program and project initiatives, customer service, and operations. Fluent in both English and French, I am passionate about providing excellent customer service and aligning with customer and business needs. Throughout my career, I have successfully transitioned into roles in operations, project and program coordination, and events.
With a strong background in customer service, I have developed exceptional relationship-building skills with internal teams and stakeholders. I am detail-oriented, organized, and have the ability to manage multiple projects simultaneously with changing priorities. I am a clear and confident communicator with excellent listening skills, and I am empathetic, trustworthy, and a positive leader and team player.
Experience
Event and Program Coordinator
Retail Council of Canada
Created marketing and communications plans, led a rebranding project, processed registrations, assisted with onsite logistics, and created post-event surveys.
Bilingual Member Services Associate
Insurance Institute of Canada
Managed membership database, provided customer service in English and French, wrote membership communications, responded to complaints, and ensured member retention.
Operations and Customer Experience Specialist
Genuine Health
Managed SAP project, provided status updates, identified customer needs, managed order fulfillment, supported inside sales, and implemented new processes.
Program Officer
Colleges and Institutes Canada
Processed program applications, handled financial documents, led informational webinars, collaborated with partners, and supported project closeout.
Senior Coordinator
CIBC
Managed bilingual programs, coordinated program communications, implemented training schedules, managed logistics, and maintained strong relationships with partners.
Customer Support Specialist
lululemon
Led the guest experience team, maintained product knowledge, guided guests through ecommerce experience, provided resolutions for complaints, and provided feedback to the team.
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