Looking for a job

Ashley Morgan

@ashleymorgan

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I am a Bilingual (English and French) Senior Project Coordinator based in Toronto, Ontario, Canada.

Canada

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What I'm looking for

I am looking for a job that offers a collaborative and positive company culture, opportunities for career growth, and the chance to contribute to meaningful projects. I thrive in fast-paced environments and enjoy working with enthusiastic teams to provide excellent customer service and achieve business objectives.

I am a highly skilled and experienced professional with over 10 years of diverse experience in supporting and contributing to program and project initiatives, customer service, and operations. Fluent in both English and French, I am passionate about providing excellent customer service and aligning with customer and business needs. Throughout my career, I have successfully transitioned into roles in operations, project and program coordination, and events.

With a strong background in customer service, I have developed exceptional relationship-building skills with internal teams and stakeholders. I am detail-oriented, organized, and have the ability to manage multiple projects simultaneously with changing priorities. I am a clear and confident communicator with excellent listening skills, and I am empathetic, trustworthy, and a positive leader and team player.

Experience

Work history, roles, and key accomplishments

Event and Program Coordinator

Retail Council of Canada

Created marketing and communications plans, led a rebranding project, processed registrations, assisted with onsite logistics, and created post-event surveys.

Marketing Planning Project Management Survey

Bilingual Member Services Associate

Insurance Institute of Canada

Managed membership database, provided customer service in English and French, wrote membership communications, responded to complaints, and ensured member retention.

Database Management Communication Customer Communications Complaint Handling Customer Retention

Operations and Customer Experience Specialist

Genuine Health

Managed SAP project, provided status updates, identified customer needs, managed order fulfillment, supported inside sales, and implemented new processes.

SAP Fulfillment Sales Support Process Improvement

Program Officer

Colleges and Institutes Canada

Processed program applications, handled financial documents, led informational webinars, collaborated with partners, and supported project closeout.

Project Management Communication Partnership Development Event Coordination

Senior Coordinator

CIBC

Managed bilingual programs, coordinated program communications, implemented training schedules, managed logistics, and maintained strong relationships with partners.

Project Coordination Database Management Communication Training Relationship Building

Customer Support Specialist

lululemon

Led the guest experience team, maintained product knowledge, guided guests through ecommerce experience, provided resolutions for complaints, and provided feedback to the team.

Customer Service Product Knowledge Ecommerce Team Leadership