Giovanna Schiavitti

Received extensive training in customer service strategies and essential company programs including Insinq, Avaya, and Ncompass. Managed inbound and outbound calls from members, providers, and other insurance entities, specializing in coordination of benefits, No-fault accidents, Workers Compensation, and Medicare claims processing.

Spearheaded a team of dedicated volunteers, ensuring the seamless execution of projects within the organization by effectively assigning specialized tasks based on strengths. Proactively contributed to the enhancement of mental health resources and undertook initiatives to improve user accessibility on the company website.

Crafted comprehensive lesson plans, including all necessary resources for evaluation, and monitored the academic progress of each student. Generated detailed progress reports and devised tailored performance improvement strategies, conducting regular meetings with paraprofessionals to review student Individualized Educational Programs (IEPs).

Initiated a focused intervention program across multiple grade levels and academic levels, collaborating with fellow interventionists and classroom teachers to create effective plans. Conducted thorough assessments correlated to assignments, delivering comprehensive verbal and written feedback, and organized conferences to review progress.

Completed a Bachelor of Liberal Arts in Education. This program provided a foundational understanding of educational principles and practices.

Earned a Master of Science in Special Education. This advanced degree focused on specialized instructional strategies and support for diverse learners.