RGRomeo Gonzalez
@romeogonzalez
Bilingual claims adjuster with extensive customer service experience.
United StatesWhat I'm looking for
I am a dedicated claims adjuster with a strong background in customer service and recruitment. Currently, I work at Progressive Insurance, where I handle liability investigations and make informed decisions based on the facts presented. My role requires excellent communication skills, as I interact with insured individuals and body shops to ensure a smooth claims process.
Before my current position, I served as a video support representative at Spectrum/Charter, where I honed my technical problem-solving skills and consistently met performance goals. My experience as a recruiter at Aerotek allowed me to develop my interviewing and candidate sourcing skills, ensuring that I matched the right candidates with the right roles. I pride myself on my attention to detail and ability to manage multiple tasks effectively.
With a strong educational background in cybersecurity and data science, I am committed to continuous learning and professional growth. I am currently pursuing my degree at Cornell University, where I maintain a perfect GPA. My technical skills include SQL, Tableau, and various data visualization techniques, which I leverage to tell compelling data-driven stories.
Experience
Work history, roles, and key accomplishments
Claims Adjuster
Progressive Insurance
Jun 2023 - Present (2 years)
Obtained recorded statements from insured or claimants for liability investigations. Made liability decisions based on facts provided by all parties and reviewed accident scene documents to assist in liability decisions.
Video Support Representative
Spectrum/Charter
Jun 2021 - Present (4 years)
Assisted customers in real-time to resolve technical problems, consistently meeting monthly performance goals. Created SharePoint presentations for training purposes and provided bilingual customer support.
Recruiter
Aerotek Recruitment and Staffing
Jun 2021 - Apr 2023 (1 year 10 months)
Sourced and interviewed candidates based on clients' needs, reviewing resumes and hiring individuals for specific jobs. Served as the clients' HR representative, creating job postings and managing candidate discipline and termination.
Lead Global Chat Expert
Dish Network
Aug 2010 - Jun 2017 (6 years 10 months)
Monitored staff quality and performance, providing real-time feedback and coaching. Assisted customer service agents in resolving issues and questions professionally via chat service to ensure customer satisfaction.
Scalehouse Lead Supervisor
Republic Services
Jun 2017 - Apr 2021 (3 years 10 months)
Managed daily oil reports and prepared end-of-month reports for the Railroad Commission, including R2 Reports of Facility, AIR PBR, and P-18. Created SharePoint presentations for training, prepared employee schedules, and managed payroll using Kronos.
Education
Degrees, certifications, and relevant coursework
El Paso Community College
Associate in Computer Science/Applied Math, Computer Science/Applied Math
Grade: 3.0/4.0
Currently pursuing an Associate's degree in Computer Science and Applied Math. Anticipated graduation in December 2025 with a strong academic record.
Cornell University
Certificate, Cybersecurity
Grade: 4.0
Currently pursuing a program in Cybersecurity, with an anticipated graduation in August 2025. Maintaining a perfect GPA of 4.0.
Riverside High School
High School Diploma, General Studies
Completed high school education, earning a diploma in 2008.
Cornell University
Certificate, Data Science
Grade: 4.0
Completed a program in Data Science with SQL and Tableau, graduating in July 2024. Achieved a perfect GPA of 4.0.
Availability
Location
United StatesAuthorized to work in
Job categories
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