Janeal Jett

Managed a high volume of auto and property damage claims, effectively resolving complex compensatory claims daily. Liaised with all involved parties, including claimants, attorneys, and medical providers, to facilitate transparent and efficient claims resolution. Investigated, negotiated, and settled 80-100 moderate to complex auto non-injury to injury files weekly, achieving a 95% resolution rate

Provided over 10 years of customer service and sales experience, handling B2B and residential accounts. Managed inbound customer service calls, selling and upselling FIOS services while troubleshooting escalations. Achieved top 3% regional sales performance and was awarded for outstanding customer service.

Served as an Account Executive focusing on outside business development, marketing and selling Comcast's products and services. Consistently ranked in the top 10% for sales across the entire Delaware Valley region. Successfully expanded the company's client base through strategic sales initiatives.

Provided comprehensive sales support to Account Executives, managing all sales orders and implementing contracts. Handled net sales and revenue, maintaining marketed information with national buyers. Demonstrated excellent organizational, computer, and communication skills.

Held an Outside Sales position, marketing newspaper advertisements to corporate and private business owners. Successfully implemented newspaper products to significantly increase the retail growth of clients. Developed strong client relationships to drive sales.

Provided administrative support within the Public Health Position Department for the Commissioner of Philadelphia. Coordinated complex administrative projects and managed multiple assignments simultaneously. Composed legal documents, reports, correspondence, and various marketing materials.

Assisted in producing commercial shoots for RE/MAX Real Estate Agents, creating technical and web-based HTML content for their websites. Edited commercial shoots for media broadcasting across the Pittsburgh Tri-state area. Conducted advertising and marketing research for new account affiliations.

Conducted interviews with various individuals, including business owners, college presidents, and peers, to gather information. Wrote and edited news stories for the college newspaper and magazine. Ensured accuracy and journalistic integrity in all published content.

Served as a Production Assistant, contributing to the organization and execution of various concerts, including opera, jazz, gospel, and hip-hop. Provided essential office support in administration for musical artists and event logistics. Assisted with diverse administrative tasks to ensure smooth operations.

Studied for four years at Geneva College, focusing on a major in Communications and a minor in Journalism. Gained foundational knowledge and practical skills in both fields.