Mandriell Johnson

Managed high-risk claims, collaborating with public adjusters, attorneys, engineers, and appraisers. Monitored claim files for potential escalation to litigation and reviewed legal contracts to approve appraisal demands.

Approved contractor estimates and interpreted policy verbiage for insureds and contractors, investigating property damages and applying building codes. Developed estimates using Xactimate, calculated payments, and de-escalated high-priority claims through effective communication and negotiation.

Documented and reviewed claim files, assessing hail and wind damages while communicating policy guidelines and building codes. Formulated estimates for contents and structures, investigated fraud, and managed complex claims including reserve setting and Additional Living Expense evaluation.

Assisted customers with product inquiries, returns, and purchases, ensuring a positive shopping experience. Contributed to promotional projects and customer retention efforts, processing orders and payments while building customer trust.

Supported lead teachers by developing lesson plans and providing tutoring services to students. Trained new assistants, organized meetings, and managed classroom setups, contributing creative ideas as an assistant camp director.

Completed coursework to achieve high school equivalency. Focused on core academic subjects to prepare for further education or career opportunities.