Mandriell Johnson
@mandrielljohnson
Detail-oriented claims specialist with strong negotiation skills.
What I'm looking for
I am a dedicated claims specialist with extensive experience in handling high-risk claims and collaborating with various stakeholders, including public adjusters, attorneys, and engineers. My role at Crawford and Company has honed my analytical skills, allowing me to effectively monitor claim files and identify potential escalations. I pride myself on my ability to communicate complex policy verbiage clearly to both insured parties and contractors, ensuring a smooth claims process.
Throughout my career, I have demonstrated a strong commitment to customer service and problem-solving. I have successfully negotiated settlements and deescalated high-priority claims by actively listening to the concerns of insured parties. My experience also includes formulating estimates through Xactimate and investigating property damages, which has equipped me with a comprehensive understanding of building codes and state regulations.
In addition to my technical skills, I thrive in energetic and creative work environments where I can leverage my adaptability and self-driven nature. I am eager to bring my expertise in claims management to a new role that values customer care and innovative solutions.
Experience
Work history, roles, and key accomplishments
Speciality Claims Responsibility
Crawford and Company-Allstate
Jul 2023 - Present (1 year 11 months)
Managed high-risk claims, collaborating with public adjusters, attorneys, engineers, and appraisers. Monitored claim files for potential escalation to litigation and reviewed legal contracts to approve appraisal demands.
Supplement CVE
Crawford and Company-Allstate
Jul 2023 - Present (1 year 11 months)
Approved contractor estimates and interpreted policy verbiage for insureds and contractors, investigating property damages and applying building codes. Developed estimates using Xactimate, calculated payments, and de-escalated high-priority claims through effective communication and negotiation.
Supplement CVE Core
Pilot Catastrophe Services-Allstate
Mar 2020 - Present (5 years 3 months)
Documented and reviewed claim files, assessing hail and wind damages while communicating policy guidelines and building codes. Formulated estimates for contents and structures, investigated fraud, and managed complex claims including reserve setting and Additional Living Expense evaluation.
Sales Associate
Kohls
Oct 2019 - Present (5 years 8 months)
Assisted customers with product inquiries, returns, and purchases, ensuring a positive shopping experience. Contributed to promotional projects and customer retention efforts, processing orders and payments while building customer trust.
Camp Assistant and Project Leader
Camp Jopah
Jun 2014 - Present (11 years)
Supported lead teachers by developing lesson plans and providing tutoring services to students. Trained new assistants, organized meetings, and managed classroom setups, contributing creative ideas as an assistant camp director.
Education
Degrees, certifications, and relevant coursework
Penn Foster High School
GED Program, General Education
Completed coursework to achieve high school equivalency. Focused on core academic subjects to prepare for further education or career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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