Gina Appel
@ginaappel
I am an IT professional specializing in cybersecurity, technical writing, and customer-focused documentation.
United StatesWhat I'm looking for
I am an information technology professional with a B.S. in Information Technology - Cyber Security from the University of Cincinnati and hands-on experience documenting software and customer workflows.
As a technical writer, I use MadCap Flare and UX principles to create clear, structured content while collaborating closely with development teams to capture product lifecycles and new features.
Previously, as a Customer Success Specialist, I built account development plans, performed software demonstrations, tracked key account metrics, and communicated customer feedback to improve product delivery and quality.
I am detail-oriented, strong in research and copyediting, and proficient with HTML, XML, CSS, Microsoft and Google products, and project management tools like Asana, Jira, Confluence, and Zeplin.
Experience
Work history, roles, and key accomplishments
Technical Writer
London Computer Systems
Oct 2022 - Present (2 years 11 months)
Designed and authored product documentation using MadCap Flare and Google tools to improve clarity and reader comprehension; collaborated with SMEs and developers to document feature lifecycles and reviewed peer content for quality.
Customer Success Specialist
London Computer Systems
Jan 2020 - Oct 2022 (2 years 9 months)
Managed a portfolio of customer accounts and created account development plans; performed software demonstrations and communicated market and customer feedback to improve product delivery and quality.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cincinnati
Bachelor of Science, Information Technology - Cyber Security
2016 - 2019
Completed a Bachelor of Science in Information Technology with a focus on Cyber Security at the University of Cincinnati from May 2016 to December 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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