Ben GoddardBG
Looking for a job

Ben Goddard

@bengoddard

I make words DELICIOUS. I write awesome content, love UX, am a tech geek, and FUN to work with!

United States
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What I'm looking for

I want to work for a company that highly values culture and employee wellbeing. It is important for employees to feel safe, considered, and to give them a space to interact with each other and be human (even if virtual). Allowing for creativity as part of the role allows me to shine and makes my soul happy.

Hey, howdy, hey!

I write awesome stuff. I’ve been a software tech writer for 10 years. I make content easy to follow and enjoyable to read.

I’m fascinated with UX. While my background is in tech writing, I’m in love with improving the human → software experience.

I’m a tech geek. I never shy away from a technical problem. I love making the internal and customer experience shiny. I’m a huge fan of process improvement and automation, and often just roll up my sleeves and write a shell script to fix something quickly.

I’m fun! I’m a great people person, I love comic books, I’m passionate about video game history, and I’m a huge animated movie nerd.

Experience

Respawn Entertainment logoRE
Current

Senior Technical Writer

Respawn Entertainment

Nov 2022 - Present (1 year 6 months)

Streamlined massive content migration by manually converting and reformatting thousands of proprietary documents to custom wiki format. Created optimized internal documentation hierarchy for Development and Art teams via deep review of existing structure and analysis of team needs. Reported to management on improvements for automation, content management, and process streamlining.

MURAL logoMU

Senior Technical Writer

Oct 2020 - Aug 2022 (1 year 10 months)

Founding member of the documentation team. Defined API docs processes and tools. Established communication with developers, SMEs, product managers, and marketing across projects. Brought visibility and respect to the documentation team through frequent and friendly communication, positive energy, progress updates, accountability and establishing best practices.

Unqork logoUN

Technical Writer

Aug 2020 - Oct 2020 (2 months)

Provided clear, easy-to-follow user and admin-level content by writing and updating support articles for the documentation hub. Ensured technical accuracy of SaaS functionality, features, and API capabilities by performing detailed reviews with SMEs and developers.

Volvo logoVO

Technical Writer

Volvo

Apr 2020 - May 2020 (1 month)

Prepared writers for extensive documentation revamp by researching existing parts ordering system alongside training, learning, and instructional teams. Simplified classroom training content through detailed revisions for clarity and removal of inconsistencies.

Malwarebytes logoMA

Technical Writer

Malwarebytes

Jul 2019 - Feb 2020 (7 months)

Provided B2B customers with relevant, up-to-date support docs and product enhancement details by creating instructional support content and feature change documents for several releases per month. Enabled better SEO and increased customer satisfaction by rewriting PDF guides as online topic-based content; focused on clarity, readability, and simple English for translation.

VIPRE logoVI

Technical Writer

VIPRE

Jul 2012 - Jul 2019 (7 years)

Helped B2C and B2B customers with updated, accurate content by producing and improving online support articles, release information, blog content, in-product help, and shipped PDF documentation. Upgraded company image by editing marketing communications and release announcements; proofed product packaging and web content; rewrote flagship app UI copy with clearer English.

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