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Gift Malcolm

@giftmalcolm

Customer service representative at TD Insurance who handled high-volume calls and helped customers choose insurance coverage.

Nigeria

Message

At TD Insurance, I received calls from potential clients and recommended coverage options tailored to their needs. I explained product features and benefits, helping customers make informed decisions.

As a Telemarketer at TD Insurance, I handled objections and managed a high volume of daily calls while meeting productivity, call quality, and sales targets. Previously, I scheduled qualified prospect appointments at Cookena Limited and supported client onboarding at Revive Technologies.

Experience

Work history, roles, and key accomplishments

Telemarketer

TD Insurance

Jan 2025 - Jul 2026 (1 year 6 months)

Received inbound calls from potential clients, providing personalized recommendations and expert advice on insurance coverage options. Educated customers on TD Insurance products and overcame objections to build trust and rapport.

Objection Handling Communication Skills Product Knowledge Empathy High Volume Calls Sales Quota

Cold Caller

Cookena Limited

Apr 2023 - Oct 2024 (1 year 6 months)

Scheduled appointments, consultations, and follow-up meetings for the sales team with qualified prospects. Maintained detailed records of customer interactions and updated lead lists to improve outreach effectiveness.

Cold Calling Appointment Setting CRM Data Entry Lead Management

Sales Officer

Revive Technologies

Mar 2021 - Feb 2023 (1 year 11 months)

Collaborated with technical teams to ensure smooth onboarding and implementation of solutions for new clients. Maintained detailed records of sales activities and monitored market trends to inform strategic sales approaches.

Sales CRM Client Onboarding Market Research Pipeline Management