At RBC Insurance, I conducted outbound calls to prospective and existing clients about life, health, and travel insurance. I identified customer needs, explained policy benefits and coverage options, and scheduled appointments and referrals for insurance advisors and sales agents.
At Adron Homes & Properties, I pursued property sales opportunities with prospective buyers, investors, and corporate clients. I generated leads through cold calling, referrals, digital marketing, networking, exhibitions, and client outreach, and presented properties through consultations and site inspections.
At Outcess Limited, I responded to customer inquiries, requests, and complaints across phone, email, and other channels. I provided product and account information, supported transactions, resolved issues, and escalated complex cases when necessary.
I have experience with CRM systems for managing customer records and follow-ups, including Zoho CRM and Salesforce. My training includes the Dakins Foreign Customer Service Training certificate.
