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Victory Joshua

@victoryjoshua

Customer service representative at Centene Corporation who promoted healthcare plans and helped members understand eligibility, benefits, and enrollment.

Nigeria
Message

At Centene Corporation, I conducted outbound calls to prospective and existing members about Medicaid, Medicare Advantage, and Marketplace plans. I explained eligibility, benefits, and enrollment processes, and followed up on leads to support enrollment and engagement.

At Sanlam Life Insurance Limited, I introduced life insurance products and financial protection solutions to individuals and business prospects. I assessed interest and insurance needs, qualified leads for licensed agents, and provided basic information about policy options and premiums.

At Coronation Life Assurance Ltd, I achieved and often surpassed monthly and quarterly sales targets. I also assessed clients’ financial goals and risk tolerance to recommend suitable insurance solutions, and worked with underwriters and claims officers to resolve client issues.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SU

Southern Delta University

Bachelor of Science, Business Administration

Pursuing a Bachelor of Science in Business Administration, expected completion in 2027.

DT

Dakins Foreign Customer Service Training

Certificate, Customer Service

Completed foreign customer service training, enhancing skills in customer interaction and service excellence.

Tech stack

Software and tools used professionally

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