Gift Egoyibo

At Smart Buy Glasses, I handle 60+ daily customer interactions across phone, email, live chat, and CRM channels for an international eyewear retailer. I resolve 40+ Zendesk tickets daily, identify upsell and cross-sell opportunities, and maintain a 95% customer satisfaction score.

Previously, at Sell To Profits, I turned inbound and outbound conversations into completed sales through consultative communication, product knowledge, and needs-based recommendations. I also prepared weekly sales and customer activity reports to track engagement and performance.

At The Call Gurus, I made 300+ outbound calls daily for a US-based client, using persuasive communication and objection handling to qualify prospects and move them toward conversion. I bring experience supporting international customers in high-volume, target-driven BPO environments.