Open to opportunities

Gideon Ugboja

@gideonugboja

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I drive customer growth, business operations, and data-driven service improvements.

Nigeria

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What I'm looking for

I'm looking for a role where I can improve customer experience, build strategic client relationships, support business growth, and use operational and data insights to strengthen service delivery.

I've supported 100+ client engagements at Timanet Global Technologies, delivering end-to-end customer support and achieving a 97% client satisfaction rate. I also influenced ₦15M–₦20M in monthly client revenue through SaaS sales, solution positioning, research, proposals, and SEO-driven content.

At MotivaLogic Academy, I lead corporate training partnerships, co-designing high-impact programs with organizations and closing training deals that support workforce development and business performance. I track KPIs and optimize engagement strategies to strengthen retention and revenue.

I've also managed business operations, key accounts, sales forecasting, pricing strategies, data analysis, database maintenance, and performance reporting. At Gotact Model Innovations, I oversaw an IT consultancy, managed 100+ client requests, and helped increase the client base by 30%.

I bring an Economics background and practical capability across CRM, customer support, business research, data analytics, and administrative management. I enjoy using customer feedback and operational data to improve service delivery and help teams make faster decisions.

Experience

Work history, roles, and key accomplishments

Current

Corporate Training Partnerships Manager

Current

MotivaLogic Academy

Apr 2026 - Present (4 months)

Led strategic partnerships with corporate organizations to co-design and deliver high-impact training programs aligned with workforce development and business performance goals. Influenced business growth by identifying, negotiating, and closing training deals, while building long-term relationships with key decision-makers.

Partnership Management Strategic Planning Negotiation KPI Tracking Program Evaluation Revenue Generation Customer Relationship Management

Business Manager/Customer Support Specialist

Timanet Global Technologies

May 2017 - Mar 2026 (8 years 10 months)

Led cross-functional teams across technical, finance, sales, and operations, increasing proposal win rates by 30% through process optimization and strategic collaboration. Delivered end-to-end customer support for 100+ client engagements, achieving a 97% client satisfaction rate.

Cross Functional Collaboration Customer Support SaaS Sales Proposal Development SEO Data Analysis Process Optimization Customer Relationship Management

Senior Account-Sales Manager

Afeboanerges Solar Solutions

Jan 2023 - Dec 2024 (1 year 11 months)

Led strategic sales initiatives, resulting in a 20% revenue increase through targeted client acquisition and retention. Managed key business accounts, fostering long-term relationships and enhancing customer satisfaction.

Sales Strategy Client Acquisition Account Management Customer Satisfaction Sales Forecasting Pricing Strategy

Managing Director/Data Analyst

Gotact Model Innovations

Nov 2017 - Dec 2022 (5 years 1 month)

Managed over 100 client requests in the technology/education industry, ensuring high-quality service delivery. Oversaw all business operations for an IT consultancy and general contracts with a focus on data-driven research.

Business Operations Data Analysis Client Management Research Service Delivery

Business Analyst/Data Entry Specialist

Economics and Business Strategies

Jan 2020 - Dec 2020 (11 months)

Conducted business research and data analysis to support strategic decision-making, delivering actionable insights that improved operational planning and project execution. Managed high-volume data entry, validation, and database maintenance with 99%+ data accuracy.

Business Research Data Analysis Data Entry Database Management Reporting Dashboard Design