Open to opportunities

FUNKE OJEKUNLE

@funkeojekunle

Message

I build customer relationships and improve sales outcomes through CRM and data insights.

Nigeria

Message

What I'm looking for

I'm looking for a customer-facing role where I can improve onboarding, resolve client issues, build lasting relationships, and use CRM and data insights to strengthen customer retention, service delivery, and sales performance.

I've supported customers and closed high-value SME and upper-tier telecom deals at New Alliance World Connection, managing the journey from prospecting and negotiation through onboarding. I improved team conversion rates by 25% through CRM optimization and data-driven sales insights, while driving 30% repeat business and referrals.

At Manifold Computers, I generated fintech and financial-services opportunities that contributed to a 15% revenue increase within six months. I served as the primary client contact, strengthened stakeholder relationships, and partnered across teams to improve service delivery and customer success.

My foundation in account management, customer onboarding, market research, and sales analysis is supported by Salesforce, Zoho CRM, HubSpot, Excel, SQL, and Power BI. I bring a customer-focused approach to resolving issues, improving processes, and building long-term client value.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

New Alliance World Connection

Apr 2025 - Mar 2026 (11 months)

Managed customer relationships throughout the entire customer lifecycle, ensuring seamless onboarding and high satisfaction. Improved team conversion rates by 25% through CRM optimization and data-driven sales insights.

Customer Relationship Management Customer Onboarding Data Analysis Sales Consultative Selling Stakeholder Management Cross Functional Collaboration

Account Executive

Manifold Computers

May 2023 - Mar 2025 (1 year 10 months)

Generated and converted new business opportunities within the Fintech and Financial Services sectors, contributing to a 15% revenue increase within 6 months. Served as primary point of contact for clients, ensuring exceptional support and relationship management.

Customer Relationship Management B2B Sales Fintech Financial Services CRM Tools Salesforce Zoho HubSpot Cross Functional Collaboration

Account Executive

Richfield Nigeria

Dec 2021 - Nov 2022 (11 months)

Conducted market research to identify high-potential business opportunities and target segments. Analyzed sales and customer data to support strategy development and performance improvement.

Market Research Data Analysis Lead Generation Customer Engagement Onboarding

Education

Degrees, certifications, and relevant coursework

The Incubator Hub

Certificate, Data Analysis

2024 - 2024

Completed the Ladies in Tech Africa Data Analysis program, covering Data Analysis, SQL Proficiency, Excel, Data Visualization, and Power BI.

Federal University Oye-Ekiti

Bachelor of Science, Economics

Grade: Second Class Upper Division

Bachelor of Science in Economics with Second Class Upper Division. Coursework included Statistics for Economists, Econometrics, Data Analysis, Financial Management, and Research Methods.