Rachel Mae Prado

I am a dedicated Helpdesk and Customer Support Representative with over 10 years of experience in delivering exceptional service and support. My journey began with a Bachelor's degree in Secondary Education, majoring in Mathematics, from the City University of Pasay. Throughout my career, I have managed a portfolio of over 15 school clients, consistently maintaining high levels of customer satisfaction through prompt issue resolution and effective communication.

Currently, I work at Vertical Payment Solutions Pte. Ltd. as a Helpdesk Support Representative, where I manage the client ticketing system, ensuring timely acknowledgment and resolution of client concerns. My role involves collaborating with cross-functional teams to escalate complex issues and continuously improve service delivery. I pride myself on my strong management and motivational skills, which enhance team productivity and foster long-term customer loyalty.